BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. Ask yourself these questions: Do you understand your current growth motions and how predictable they are? Would users have influence?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

The Product Coalition

MAY 23, 2022

A metaverse is a 3D virtual universe enhancing the digital mode of social interaction by incorporating Virtual Reality (VR), Augmented Reality (AR), Mixed Reality (MR), Internet of Things (IoT), gaming, blockchain as well as the principles of social media and commerce to provide engaging user experiences.

Customer Experience 121

Customer Experience Inbound Outbound User Testing 121

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 125

Customer Experience Customer Feedback User Testing User Friction 125

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Market research, differentiation, and positioning are necessary to prepare for the product launch. Are you ready to dig in?

Product Research 84

Product Research User Testing Customer Feedback Research Software 84

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? What is user tracking?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Over the past few years, companies like Slack, Airtable, and Trello have discovered that they can achieve rapid growth by turning their product itself into a lead generation tool.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Product Research 89

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Feedback 86

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 91

Feedback Software Research Software Reporting Tools Onboarding KPIs 91

The Product Coalition

MAY 10, 2019

The journey that a user takes to complete an action is critical because it speaks volumes about their intent and your app’s usability. In analytics lingo, one way to assess these critical journeys is through user flows. What is a user flow? User flows are for the visual learner.

Analytic Tools 73

Analytic Tools Customer Experience Customer Feedback Data Visualization 73

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

AUGUST 31, 2023

Additionally, a healthy customer acquisition strategy allows SaaS companies to tap into new markets and diversify their user base. As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements. This article answers that and more.

Research Software 87

Research Software Feedback Software Analytic Tools User Testing 87

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. This is our team and we hire really brilliant, great people and we want them focusing on the things that are best suited to their expertise and experience. And it’s no secret that positive support experiences drive more loyalty.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

JULY 24, 2023

Creating an effective SaaS marketing campaign will come down to identifying your audience, positioning your product, finding the right channels, using relevant KPIs, and adhering to best practices. Personalizing the user experience. Offering self-service support. Examples of quantitative data include: Demographics.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Marketing 66

Intercom, Inc.

DECEMBER 20, 2018

Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Maybe it’s your sales strategy or your product, but often it’s the first experience the user has with your brand. Sujan: Mailshake is an outbound sales tool. It didn’t work.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

AUGUST 7, 2019

But, do you know that bad customer experiences will have a reach twice as large as the good ones, and that it will take 12 good experiences to make up for a single bad one. Just imagine that your business is losing two customers per month due to poor customer service. So, what are the subtle user experiences?

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48