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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

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Two Development Team Configurations I Lobby Against

Mironov Consulting

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. Multimedia content support. User segmentation.

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

Everyone in your tech company should spend time with customers weekly. In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. Better understand quantitative data and patterns. Yes, weekly. Making the Case.