The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. But data alone doesn’t make much sense. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how? Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Mixpanel is a kind of master, guiding the other customer engagement platforms in order to execute these actions.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. But with so much data to consider, how can you define the help desk metrics that matter for your team? But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics vs. KPIs.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Vidyard did the opposite. The results have been staggering.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service. Product usage.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Birst BI

AUGUST 23, 2018

However, there are simply not enough data scientists in the world to deliver on the AI potential. Data scientists building AI applications require numerous skills – data visualization, data cleansing, artificial intelligence algorithm selection and diagnostics. The Outsourcing of Data Science Functions.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Reveal

SEPTEMBER 12, 2023

This release brings a host of enhancements, bug fixes, and exciting new features that will refine the way you interact with your data. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. Here Is All That’s New in Reveal 1.6.0:

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Other times, you need data to be accessible ASAP. Less effort, more value—faster!

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 On the flip side, it could be adding new valuable features for the software development team. How to grade OKRs.

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience. What is a new user activation dashboard?

Data Visualization 81

Data Visualization Onboarding KPIs Dashboard Customer Experience 81

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys. What is a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data?

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. Mixpanel: Can you speak about how, as a start-up, you use data to attract investors? Mixpanel: What percentage of your day do you spend on analytics reporting?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Gainsight

APRIL 18, 2022

But like most simple solutions, it requires significant strategic planning behind the scenes. The two standard approaches to building a business case for long-term resources are: Radical candor: Be honest in assessing your organization’s ability to define, measure, and report on customer health.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. Determine the right analysis report to use. Customize data points. Use the previous time period option to compare data values visually. Here’s a 5-step process on how to begin: 1.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Do you use the Gainsight platform to do your job? Process development. If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. Who do they report to?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Indicative

SEPTEMBER 19, 2018

Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time. Snowplow’s open-source software already allows companies to collect rich and detailed event-based data about their customer journey. These are the types of advantages real-time data can provide.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Mixpanel

JANUARY 19, 2021

You need more data: What’s the baseline for improvement? Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. Follow along by registering a free account and playing around with our sample data sets.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Gainsight

FEBRUARY 23, 2023

It requires a more holistic approach, with data used to strategically empower employees, drive enduring customer success, and optimize lifetime revenues from each customer relationship. As financial leaders, we need to look beyond simply tracking metrics and amassing data—we need to lean in, and turn our KPIs into true strategic assets.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Diversification – creating new products for new markets.

Feedback Software 97

Feedback Software Research Software Analytic Tools Onboarding KPIs 97

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

The Product Coalition

JULY 8, 2020

To make decisions, product-oriented professionals need data, you know that already. The data you can use in your daily job is either operational (analytics) or experiential (feedback). For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product. Get to know your audience.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. Your custom SaaS dashboard should provide actionable data and be as automated as possible. You need to set goals and gather data to properly track metrics through your SaaS dashboard.

Onboarding KPIs 86

Onboarding KPIs Data Visualization KPI Dashboard 86

Gainsight

DECEMBER 26, 2018

That’s what Forrester analyst TJ Keitt said in his September 2018 report, How to Build a Customer Success Program , and I couldn’t agree more. Technology: Expanding Digital Services. With SaaS as the dominant software delivery model these days, helping customers realize value is increasingly taking place through digital means.

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Providing just-in-time learning , embedded directly in your solution via in-app Engagements and Guides, is one way you can help your users succeed.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Mixpanel

JULY 16, 2019

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Let’s say you dug into your data and found that people who came back 3 times in a 7-day period were likely to become loyal, long-term customers. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

MAY 28, 2020

Step 1: Commit to a Standard vs. Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

Development 78

Development Data Visualization Product Management Product Manager 78