Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Book the demo to see how! Let’s get right to it! What is CAC payback?

Feedback Software 96

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 96

Userpilot

SEPTEMBER 14, 2023

How do product management and marketing teams work together to build successful products? TL;DR Product managers define the overall product direction and oversee the entire product lifecycle. Product marketing sits between product development and the market. What is product management?

Product Research 84

Product Research User Testing Research Software Feedback Software 84

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Book the demo!

Data Visualization 83

Data Visualization Analytic Tools Research Software User Friction 83

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Book the demo!

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. Book the demo! Are you ready to dive in?

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

MARCH 25, 2024

Introduces key metrics that can affect your company’s value. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Book the demo! Let’s get to it!

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

OCTOBER 21, 2022

Does it have anything to do with the Minimum Viable Product? Why would you care about MVE as a product manager ? Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Book the demo ! Got your seat belt on?

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

NOVEMBER 21, 2023

Do you even need a product launch checklist? More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. We also share some best practices for product managers on how to pull off a successful product launch. What is a product launch checklist?

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Userpilot

SEPTEMBER 18, 2023

The Product Marketing vs Growth Marketing discussion isn't just about specific tasks and to-do lists, but about how they cultivate product growth to achieve business objectives. Using high-quality user feedback , customer research, and product analytics to improve the customer experience and drive product adoption.

Analytic Tools 52

Analytic Tools Research Software User Testing Feedback Software 52

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? Improving feature adoption is easier said than done. Becoming aware of the product's existence through branding and marketing campaigns.

User Testing 87

User Testing Feedback Software Research Software Onboarding KPIs 87

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. A full-page message can instantly grab a user’s attention. Such messages encourage the user to respond to the CTA more than a subtler element would. Let’s get started!

Feedback Software 93

Feedback Software Onboarding KPIs Customer Feedback User Testing 93

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Testing 90

User Testing Customer Experience Customer Feedback Product Research 90

Userpilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. The most common reasons behind high churn rates are: Bad product-customer fit. Poor onboarding. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate.

User Testing 84

User Testing Feedback Software Data Visualization Customer Feedback 84

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Your customer success team can use in-app notifications, contextual in-app messages, and NPS surveys to boost NRR. In-app messages are perfect for getting users to upgrade their subscriptions.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. First, let’s consider the differences between customer onboarding and user onboarding… Customer Onboarding Vs. User Onboarding.

Analytic Tools 69

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 69

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. Let’s begin our journey and unlock product growth opportunities with click tracking! This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Strategy 91

Gainsight

JUNE 28, 2022

And along the way, an amazing product portfolio that featured classics like tekka maki and unagi expanded to make room for decidedly nontraditional items like the California Roll and the Philadelphia Roll. So what lessons can product experience enthusiasts learn from the lesson of sushi? What is product adoption?

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Analytic Tools 52

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. 16 Product Management Best Practices.

Feedback Software 67

Feedback Software Analytic Tools Research Software User Testing 67

Product Bookshelf

JANUARY 1, 2021

Product-led companies use their product to facilitate demand generation, qualification, sales, onboarding, activation, and engagement. Product-Led Growth: How to build a product that sells itself by Wes Bush. Product-Led Growth: How to build a product that sells itself by Wes Bush.

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

Userpilot

AUGUST 18, 2021

Why is it important to measure customer engagement in your product? For SaaS companies, this can help to get insights into customer interactions with your product and brand which tells you what brings value to your customers. Measuring customer engagement helps improve retention , account expansion , and product advocacy.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Write a positioning statement- how is your product different?

Product Research 84

Product Research Feedback Software Research Software Product Marketing 84

Gainsight

APRIL 13, 2020

5 Ways to calibrate your product & GTM strategy with Product-led growth. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The new normal.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Userpilot

SEPTEMBER 30, 2022

Monitor your in-app user analytics for a direct view of what features are well-loved and which ones are neglected. You can then use this data to prioritize product improvements. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product.

Customer Experience 81

Customer Experience User Testing Data Visualization Feedback Software 81

Userpilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases.

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs User Testing 94

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. But you know what’s worse than spending time on demo calls? Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Gainsight PX is purpose-built for product experience.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. So Freemium isn’t dead.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Mironov Consulting

MAY 2, 2019

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Think about automotive assembly line infrastructure.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. For example, personalized onboarding reduces time to value. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV).

Feedback Software 68

Feedback Software Analytic Tools Product Research Data Visualization 68

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Feature adoption tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Feature adoption needs. Looking for A Better Alternative for Feature adoption?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Specify feature prioritization.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Product adoption tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Product adoption needs. Looking for A Better Alternative for Product adoption?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. TL;DR A free trial user is more likely to convert than a cold lead because they’ve expressed enough interest in your product to actually sign up and invest time into exploring its features.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

DECEMBER 3, 2021

When it comes to measuring product growth , there are dozens of metrics to consider, but which is the most important? Other metrics like LTV:CAC ratio, expansion MRR , and revenue churn can help fill in the blind spots that the magic number missed. Get a Userpilot demo and see how you can build these without coding.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Product Research Demo 96