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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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UX Analytics 101: How to Collect and Use User Data in SaaS

Userpilot

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Get a demo and see how! What is UX analytics?

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Product Analytics Metrics: What To Track & How To Optimize Them?

Userpilot

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

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Kano Model: What It Is & How to Use It to Increase Customer Satisfaction

Userpilot

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Analyze results and build your feature roadmap. Book a demo now to learn more. Dig into data from your competitive research, user behavior reports , and feature requests.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Canny, a platform that makes creating a product roadmap easy and seamless, while gathering feedback for that specific purpose. Adding a bug report widget with Userpilot. What is in-app feedback?

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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

Book a demo to see how it can improve your customer feedback systems. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. When combined with product usage analytics , it allows you to identify successful user behaviors and happy paths – or warning signals.

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Top 7 Reasons For Customer Churn in SaaS and Tips to Address Them

Userpilot

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: