Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

UX Studio

JULY 4, 2018

With its multi-sensory and interactive features, VR presents a wide range of opportunities to take advantage of its potentials. By building virtual prototypes of an environment or service, one can test the context in which users interact with a product. Download our free ebook about UX design. VR in UX research.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

The Product Coalition

AUGUST 29, 2019

Liberating Structures also provide an excellent toolbox to handle Product Backlog refinements or improving the Definition of Done of an engineering organization. According to the Scrum Guide: The Daily Scrum is a 15-minute time-boxed event for the Development Team. At it, the Development Team plans the work for the next 24 hours.

Agile 60

Agile Product Research Consulting Onboarding KPIs 60

Usersnap

NOVEMBER 15, 2019

Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They focus on the needs of the customer as opposed to how many people are using their products. Without feedback, you are left playing a guessing game when your feature is out in the market.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

JULY 4, 2022

Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Customer-led growth approach improves customer experience , simplifies the onboarding process, and boosts customer loyalty. Close the feedback loop through personalized announcements after product changes.

Feedback Software 112

Feedback Software Analytic Tools Customer Feedback Customer Experience 112

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Hope you enjoy it! Palo Alto, CA. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? TL;DR Think of a marketing funnel as a dynamic blueprint mapping out how prospective customers navigate from product discovery to conversion. The beauty of marketing funnels is their flexibility.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Gainsight

JUNE 22, 2022

Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. Losing customers slows growth, so high-growth companies focus on ensuring customers get what they need from their products post sale. Suddenly, retention was a core issue.

Enterprise 52

Enterprise Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? But what is the difference between content and product marketing ? So in this blog post, we will shed some light on: What product marketing and content marketing are. So in this blog post, we will shed some light on: What product marketing and content marketing are. Definitely not!

Product Marketing 88

Product Marketing Marketing Research Software Feedback Software 88

Userpilot

MAY 3, 2021

But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. To improve LTV, make use of secondary onboarding, a help center, qualitative microsurveys and helpful content. What is LTV – Lifetime Value? Who should measure LTV?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Userpilot has put on the Product Drive summit , for example, and this has both increased our profile in the SaaS world and driven leads. Infographics. White papers. Case studies. Interviews.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userzoom

NOVEMBER 27, 2019

UX Researcher Samantha Alaimo from GrubHub and Michael Mancuso , Director of UX, Digital Education at Wiley, for their recommendations on getting everyone in the UX team and throughout the organization onboard with a standardized research process. Everything you need to integrate user research into product development!

User Testing 92

User Testing Product Research Customer Feedback Research Software 92