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374: The one marketing communication framework product managers need to know – with J.J. Peterson

Product Innovation Educators

He is also the Chief of Teaching and Facilitation at StoryBrand, a Nashville-based company that helps organizations across the globe clarify their messages so their organizations will grow. If I’m a team manager, my team is the hero. Problem: The market is saturated, and it’s really hard to differentiate.

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Gainsight PX vs. Mixpanel: 10 Advantages of Gainsight PX

Gainsight

With Gainsight PX, you don’t need to download, integrate, and learn a bunch of third-party solutions. CS integration : Gainsight PX integrates seamlessly with Gainsight’s CS platform , providing a constant stream of usage analytics for your customer success team. Gainsight PX was specifically built with growth in mind. The result?

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The floating action button: the best SaaS guide to date ??

Usersnap

At Usersnap, our floating action button (feedback menu) is used explicitly to give end users options on how they want to give feedback, and our customers the opportunity to connect their toolstack and see the feedback across many teams (product teams, customer success teams, development teams, marketing teams, etc.).

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Mastering B2B User Research: Tips and Insights

UX Studio

Do you do extended research before deciding on what to download? But when we worked on B2B products, we realized there was a bigger gap between users and the product teams. Maybe that is why, in many B2B product teams, people only have a superficial understanding of their customers and their pain points. Probably not.

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Appcues vs Usetiful vs Userpilot: Which is Best for Your SaaS?

Userpilot

TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. So let’s delve into the details! Try the best one now!

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a16z Podcast: Why paid marketing sucks, Network effects, Viral Growth, and more

Andrew Chen

Like what’s your views on this — is it a bad thing, is it a good thing; I don’t mean to moralize it but — help me unpack more where it’s helpful and where it’s not. Most women in America, have downloaded the Pinterest app. You guys have talked a lot, about organic. Jeff: Yeah.