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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

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App Ratings Prompts: When and How to Ask For a Mobile App Rating

Alchemer Mobile

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. These messages increase revenue, retention, ratings, and customer interaction.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Mobile apps dominate our digital experiences. Measuring the letters. of its first screen to show text.

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Product in Practice: Assumption Testing with Engineers at Orion Labs

Product Talk

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

Once every decade or two, developments in technology trigger monumental changes in an industry. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale.

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Mobile App Software Testing: A 10-Step Guide for a Successful Digital Transformation Journey

The Product Coalition

In only 2 years, the number of worldwide downloads will approach almost 300 billion! Client-side testing, in turn, helps measure the load and render time, focus on the correct location of text and layout elements, complete download of all functional components and graphics. from insecure cryptography to weak passwords ?