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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

Once every decade or two, developments in technology trigger monumental changes in an industry. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale.

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Mobile App Software Testing: A 10-Step Guide for a Successful Digital Transformation Journey

The Product Coalition

In only 2 years, the number of worldwide downloads will approach almost 300 billion! Client-side testing, in turn, helps measure the load and render time, focus on the correct location of text and layout elements, complete download of all functional components and graphics. from insecure cryptography to weak passwords ?

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Time for change? A great pivot strategy can revitalize business

Nulab

At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Once they realized people use these platforms to communicate and advertise, they added features like messaging, filters, and stories to cater to this new demand. How to sell a pivot strategy.

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How To Elevate Your Online Customer Service With Screenshots And Annotations

Usersnap

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. Top 4 Struggles for Customer Service Teams. It’s the message and the way they convey it that makes the matter confusing. You have to understand the customer’s problem and forward it to the developers or marketing team.

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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

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How to get stakeholder buy-in for user research: 31 expert tips

Userzoom

” Communicate the right message to the right people. Other stakeholders are motivated by social proof , so you can demonstrate how other brands they look up to use these techniques. Some stakeholders need to see the effects on the team to really appreciate the value, which is where design sprints come into play.