The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Heres how to get started: Download the PM Role Clarity Canvas: A free tool to help you define your role and align with stakeholders. Click here to download.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Five-star ratings?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

APRIL 12, 2022

DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. In 2020, interaction rates went way down as brands only wanted to reach out to consumers with the most critical messaging during the height of the pandemic. Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Consumer sentiment. Expressed customer emotion.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

DECEMBER 27, 2022

Downloads, new signups, and uninstalls. In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. APP DOWNLOADS BY REGION. APP PRICE IN REGION.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? Use contextually relevant messaging and proactive customer engagement strategies. When it comes to retention, how you message your customers matters just as much as what you message them.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. But to check that assumption, I plotted the amount of space used for text in the apps I studied against their App Annie download rankings to see if there’s any correlation with popularity and widespread use. There’s no relationship here at all.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Product Innovation Educators

JULY 12, 2021

When you’re facilitating a message, it has nothing to do with you and everything to do with your recipient, the learner. If you’re communicating to a big group, script your message to reach all of them. Click here to download the Action Guide. Summary of some concepts discussed for product managers. [1:41]

Automotive 296

Automotive Product Management Product Manager Management 296

Product Innovation Educators

NOVEMBER 14, 2022

We were a product-led company, meaning people would download the Chrome extension we’ve built and use it to solve their day-to-day tasks. The call to action was, “You need to go download this because you’re spending too much time creating documentation.” We had to be really tight on that messaging.

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product. In-app messaging has the added benefit of context.

Feedback Software 75

Feedback Software Messaging Customer Communications Customer Experience 75

Alchemer Mobile

MAY 14, 2020

Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average inbound and outbound message volume. Download your copy for free today by clicking the banner below. Why are more people leaving reviews? Why is your app rating decreasing? In-app survey response rates.

Research Software 209

Research Software Feedback Software User Testing Customer Feedback 209

Alchemer Mobile

JUNE 12, 2019

Only 25-40 percent of new customers re-launch apps a week after download. And how do you know those customers are actually using your app as opposed to just forgetting it’s downloaded on their device? Instead of focusing on downloads and installs, retention rates are the best indicator of app success.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Intercom, Inc.

MARCH 16, 2018

He used Intercom to message these users and identify what was going wrong. To address these concerns, he added a message schedule downplaying the importance of clean code and up-selling his product. He sent the following message to non-users on day three: “If no one is using your product, who cares how clean your code is?”

Analytic Tools 219

Analytic Tools Customer Experience Data Visualization User Testing 219

Intercom, Inc.

MAY 25, 2021

Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

OCTOBER 20, 2024

You’ve just downloaded the hottest new app everyone’s talking about. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. The sleek interface appears and you’re ready to dive in… but wait. Where do you start?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. This post focuses on the Progress and Releases side of things because they share the same source and their reports can be produced in similar ways.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

JUNE 11, 2019

Download Intercom on Onboarding. Your users downloaded or subscribed to your app because you sold them something they find valuable. If your marketing website is a single page with a download button, users will expect your welcome page to be just as uncomplicated in design and copy. Why your welcome page is important.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

DECEMBER 31, 2019

And then there’s messaging. Consider WhatsApp, founded in 2009 and now hosting more than 65 billion messages every day. In China, WeChat, which launched in 2011, sends about 45 billion messages every day. The era of the smartphone can also be seen as the era of personal messaging. The impact of social media.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

Intercom, Inc.

MARCH 13, 2018

To establish that value, we analyzed an aggregate dataset of 20 million live chat messages sent through Intercom to demonstrate the potential for live chat as a channel for converting visitors and driving actual revenue for your business. A simple conversation with 6 exchanged messages makes a visitor 250% more likely to become a customer.

Reporting Tools 223

Reporting Tools Data Visualization User Testing Customer Experience 223

Alchemer Mobile

JUNE 11, 2019

You had downloaded it while waiting in the hour-long security line, thankful there was a convenient way to quickly access your info. They’ve downloaded your app to help make their lives easier, not harder. When you introduce changes to your app, you have the opportunity to message this as a response to customer feedback.

Feedback Software 181

Feedback Software Travel Airlines Customer Experience 181

Alchemer Mobile

DECEMBER 9, 2021

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

OCTOBER 14, 2021

Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” ” Download the eBook to read the interviews here or watch the full webinar here.

Technical Review 245

Technical Review User Testing Data Visualization Product Management 245

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. Download The Conversational Support Funnel Starter Kit. ” Charles Darwin.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Engagement.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

Intercom, Inc.

APRIL 6, 2018

Including the roadmap seems like a detail, but it’s key to making sure your messaging sticks and, ideally, increases in relevance as more features get shipped. A story that includes all the key messages that you derived from your roadmap. Download a copy of our book, Intercom on Marketing : The post All walk and no talk?

User Testing 222

User Testing Customer Experience Messaging Framework 222

Alchemer Mobile

AUGUST 5, 2020

You can download the full report here. Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Step 2: Use mobile customer feedback to drive your product roadmap.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Intercom, Inc.

AUGUST 24, 2018

These live chat stats will show you the conversion power of messaging. To establish that value, we analyzed an aggregate dataset of 20 million live chat messages sent through Intercom to demonstrate the potential for live chat as a channel for converting visitors and driving actual revenue for your business. Learn more: . Learn more:

Reporting Tools 205

Reporting Tools Data Visualization Embedded Analytics User Testing 205

Alchemer Mobile

JUNE 30, 2020

Lifestyle mobile app downloads have seen a surge in the last few months due to COVID-19. Average inbound and outbound message volume. Download your copy for free today by clicking the banner below. Everyone is stuck at home, therefore using their phones more than ever for things like fitness, meditation, DIY projects, and more.

Feedback Software 166

Feedback Software User Testing Customer Feedback Customer Experience 166

Product Innovation Educators

FEBRUARY 1, 2021

We visualize those messages so that audiences will consume them far more often and voraciously. [8:13] We want to make content edgy and exciting while delivering a clear, succinct message. Click here to download the Action Guide. We visualize those messages so that audiences will consume them far more often and voraciously. [8:13]

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Intercom, Inc.

MAY 18, 2021

Customers want to use messaging channels for support. Customers’ (and businesses’) preference for messaging channels has significantly grown since the onset of the pandemic. There’s never been a better time to invest in conversational support. Read the full study for more , or read on for some of our key takeaways.

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Research Software User Testing Customer Feedback Reporting Tools 210