Alchemer Mobile

JUNE 12, 2019

Only 25-40 percent of new customers re-launch apps a week after download. And how do you know those customers are actually using your app as opposed to just forgetting it’s downloaded on their device? Instead of focusing on downloads and installs, retention rates are the best indicator of app success.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

AUGUST 25, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Intercom, Inc.

APRIL 6, 2020

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. Using Messages , Inbox , Articles , and Resolution Bot , Hiyacar has handled almost 100,000 new conversations through Intercom in the last two years. Recent TrustPilot review.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Product Innovation Educators

NOVEMBER 14, 2022

We were a product-led company, meaning people would download the Chrome extension we’ve built and use it to solve their day-to-day tasks. The call to action was, “You need to go download this because you’re spending too much time creating documentation.” We had to be really tight on that messaging.

Product launches 94

Product launches Development Team Review Technical Review Customer Feedback 94

Mironov Consulting

NOVEMBER 15, 2023

  For the last 6 months, many of my discussions with product leaders have been about how to apply good product fundamentals to AI – when so much of the broader conversation is shallow or technically suspect or reduces everything to generative apps.   8000 downloads, 2000 trial users!    (GDPR? 

Data Visualization 75

Data Visualization Artificial Inteligence Technical Review User Testing 75

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

JULY 21, 2022

Customer experience automation (CXA) refers to any technology you can use to automate, scale, and remove friction from customer interactions. Leverage tooltips to send the right message to the right user at the right time. Did they signup by email to download the guide? What is customer experience (CX) automation? Segmentation.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Product Talk

FEBRUARY 2, 2022

This is because they have a depth of knowledge of what’s possible technically. Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. Engineers often generate the best solutions.

Product Research 232

Product Research User Testing Engineering Testing 232

eG Innovations

MARCH 31, 2021

You can also download the full report here. Download the full Digital Workspaces Report. Additionally, we will be able to see the adoption or the rejection of new technologies over time. 1 Windows RDS is the most commonly used digital workspace technology. How are digital workspaces being deployed by businesses?

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Intercom, Inc.

JULY 11, 2018

Let’s look at some jobs that, like boredom during a commute, have stuck around for years, through hundreds of technological advances. People wanted to pass notes and messages, without fear of other people seeing them…. People wanted to leave nice reviews, and tips for other travellers…. What people want. People still want this.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Gainsight

DECEMBER 8, 2022

Ismet wanted to reimagine the existing tech touch program to improve inefficiencies and provide a better customer experience. We’ve scaled out valuable CS lead interactions through intentional en-masse messaging in the app or via the monthly Success team-led newsletters,” says Ismet. But is it getting shorter with technology?

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Mixpanel

FEBRUARY 3, 2022

The main message is that one of your centerpiece features is “confusing” or “doesn’t make sense.” What happens next is that your official app launch pulls in more downloads than you ever could have imagined. At the same time, when you review the product analytics, you notice four out of five are using the biggest feature incorrectly.

Analytic Tools 64

Analytic Tools Data Visualization Feedback Software Technical Cofounder 64

The Product Coalition

APRIL 27, 2020

Remote Agile (Part 7): Sprint Review with Distributed Teams TL; DR: A Remote Sprint Review with a Distributed Team We started this series on remote agile with looking into practices and tools; we explored virtual Liberating Structures, and how to master Zoom. What Does the Scrum Guide Say about the Sprint Review?

Agile 78

Agile Technical Review Software Review Customer Experience 78

DemandMatrix

JULY 1, 2020

Once you are ready with an ample amount of leads, got through filling out a form, attending a webinar, reading a blog or downloading a video, the Sales representative enters the frame to reach out to the prospects. The representative cold-call these leads or get the hold of these leads through messages, emails or social media platforms.

Outbound 52

Outbound Research Software Analytic Tools Technical Review 52

Nulab

JUNE 30, 2020

When a visitor submits a message through our website’s contact form, it’s automatically registered as an issue in Backlog (through the “add issue via email” feature), and our global support team members are notified via email or Backlog notifications. If it’s highly technical, it may be escalated to our tech support members in Japan. .

Data Visualization 91

Data Visualization Technical Review Customer Experience Document 91

Mixpanel

OCTOBER 17, 2022

But at Immobiliare, we’ve found that optimization through new technologies is the best way for us to scale our operations. We started targeted campaigns using cohorts generated in Mixpanel that went on to be distributed through customer messaging. Simply put: We wouldn’t be able to sustain our level of growth without Mixpanel.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

NOVEMBER 17, 2021

The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. ShoutOuts operate like SmartTips, but are geared toward in-product messaging. They can be used for SaaS customer onboarding as well, but this isn’t their focus.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

MARCH 16, 2023

POM’s focus is on offering a frictionless payment experience in a multi-channel environment: Payment buttons QR codes Text messages Web portals Mobile apps Fintech Payments POM’s payments platform allows billers to integrate payment buttons into invoices sent via email or print unique QR payment codes on paper invoices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Cafe

NOVEMBER 6, 2022

While the Wii was a huge success, its successor, Wii U fell short, mainly due to its poor marketing strategy. What the founders understood was that creating a whole new product with completely new features might not click with a consumer-based tech product. But what made Reddit stand out was the upvote/downvote system.

User Testing 52

User Testing Research Software Feedback Software Product Research 52

Intercom, Inc.

JANUARY 5, 2023

” So I clicked on the Bluetooth symbol and it said, “All you have to do is download the app and you can control your Dyson’s air purifier from wherever you are.” ” 3:30 arrives, and now it’s past due, 4:30, 5 o’clock, you’re getting pretty frosted, and call the center again.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Business of Software Conference

SEPTEMBER 21, 2021

We’re also sharing our reviews of two great books that we thoroughly recommend. And a little BoS Bonus, conference attendees will get a link to download their own eCopy of Radhika’s book before the event begins and the books is even published next week. Bridget Harris The buskers guide to running a tech startup.

Technical Review 52

Technical Review Software Review Download Books 52

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. With marketing spend decreasing across the board due to COVID-related budget cuts, every dollar you invest needs to yield a clear revenue outcome. Competition for attention spans in the gaming industry is fierce.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

The Product Coalition

JULY 10, 2019

Due to this increased communication overhead, we needed to re-think how we could improve communication, product workflows and handover documentation across our ever expanding teams. In this post, I have put together an explanation of our Product Brief and also provided a free template for you to download.

Document 60

Document User Testing Technical Review Customer Feedback 60

The Product Coalition

APRIL 27, 2020

You now work in tech, but digital products are a relatively new thing. I download a few apps a week?—?currently At DV (BCG Digital Ventures), engineering teams put a lot of emphasis on quality as a part of the development workflow, through processes like peer reviews and marinating a certain level of test coverage in code.

Research Software 78

Research Software Reporting Tools Customer Experience Software Review 78

Intercom, Inc.

AUGUST 14, 2018

What messages should I send to new customers? 5 simple messages to engage your customers. This is particularly an issue if you’re writing technology or business, where there’s a pretty relentless pace of change. How to make product improvements. How can I build a brand for my software company? So you want to build a brand?

Events 182

Events Article Blog Technical Review 182

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. Allow for non-technical colleagues to explore data. Download the UX of Data worksheet. It helps your company make well-informed decisions and it helps you not have to put out fires due to confusion or misread information.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

FEBRUARY 21, 2023

Pros of Heap Easy to set up without technical skills Thanks to auto-capture, you don't have to define events you want to track Real-time reports Cons of Heap Heap is a fairly complex tool, so may not be suitable for beginners It creates a lot of data which may be expensive to store and difficult to retrieve What do users say about Heap?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same. Happy to chat.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

ProductPlan

AUGUST 23, 2022

Upon hearing news of customers frustrated when the product can’t do something your team never intended it to do or irritated with an arduous user experience due to external factors, it’s easy for newbie and veteran product managers to react with annoyance or anger. “Of Of course, it doesn’t work like that. That was never the intention!”.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

The Product Coalition

MAY 27, 2020

Start on the right foot By factoring in a localization process from the get-go and choosing the right translation software and vendor, translations can be automated and accelerated on a technical level. In addition, all source materials need to undergo an assessment of all cultural, technical, and linguistic aspects.

Feedback Software 128

Feedback Software Technical Advisors User Testing Software Review 128

Intercom, Inc.

FEBRUARY 3, 2022

Social media comments, online reviews, and customer satisfaction surveys are particularly useful to assess the success of your strategy. If you can use technology or good staff training to exceed expectations in one of those dimensions, you’ll be in good shape. Do you see it in your reviews? The first is speed.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

SEPTEMBER 22, 2021

Poptin's best solutions include: Smart pop-ups – create pop-ups to display the right message at the right time for the online visitor. Autoresponder – send "welcome" or "thank you" messages to your new leads immediately and get open, click and bounce rates after. Source: Premio.io.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

NOVEMBER 9, 2020

You want to avoid a heavily biased view due to the combination of effusive superfan and complaining detractors dominating the conversation. Is it a technical problem? Poor communication or messaging? They already bought your product or downloaded it, or saw your ads. Faulty business logic or process? Create an incentive.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Usersnap

JUNE 17, 2019

How do you shorten the tedious back-and-forth cycle in clarifying technical issues? It’s the message and the way they convey it that makes the matter confusing. It’s the message and the way they convey it that makes the matter confusing. Most people are not geared to identify specific technical issues.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Lenny Rachitsky

MARCH 12, 2024

I’m approaching two years of podcasting (and just crossed 10M downloads!), Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 average star rating across nearly 4,000 reviews. Even better, the messages I get daily from listeners melt my heart.

Technical Review 136

Technical Review Analytic Tools Research Software Feedback Software 136