Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Alchemer Mobile
NOVEMBER 23, 2021
While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Jessi Alva, Director, Technical Product Management at SAP Concur. About Jessi: Jessi is a director, technical product manager, SAP Concur. “You really need to be technical. That’s just never the case.”
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Intercom, Inc.
JULY 25, 2022
New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.
The Product Coalition
APRIL 24, 2021
TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness. despite the rigid flow from Sprint Review to Retrospective to Sprint Planning.
Speaker: Anne Steiner, Vice President of Product and Technology at Cprime
Despite the substantial buzz about becoming a product-driven organization, all too often companies are holding on to their old project-based ways due to some “big rock” constraints, the biggest one being the project-based funding model. Download now! Why project-based funding models stifle agility.
Lenny Rachitsky
MARCH 12, 2024
I’m approaching two years of podcasting (and just crossed 10M downloads!), Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 average star rating across nearly 4,000 reviews. Q: What’s in your podcast stack? Clearly not A+ on day one.
Product Management University
APRIL 25, 2023
Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. Before you download the template (link at the bottom of the page), read this post to make sure you utilize the format to its fullest. I wish I had a magic wand.
Advertiser: Data Robot
As technology transforms the global business landscape, companies need to examine and update their internal processes for innovation to keep pace.
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