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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. And many are striving to provide just that. But they’re facing big barriers. But they’re facing big barriers.

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22 Digital Transformation Statistics for 2022

Modus Create

38% of large enterprises plan to spend over $1 million on digital initiatives in 2022. After being disrupted by nimble, agile players for decades, large enterprises are fighting back with significant investments in digital initiatives. Executives in larger enterprises are more likely to understand the importance of digital initiatives.

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What is Mobile Product Management?

Alchemer Mobile

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. Due to rapidly-evolving technology, customers have high expectations for the products they use. You don’t need a technical degree to be a strong PM. So, why the growth?

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How to learn product

The Product Coalition

Having an understanding of the roles and techniques means you’d be comfortable summarising in 1–2 sentences what each of the following mean: Project vs product Open-source Product Manager vs Project Manager vs Product Owner Agile vs Scrum vs Lean vs TDD vs BDD, etc. Product Hunt Daily The Download?—?MIT SaaS vs PaaS vs FaaS, etc.

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

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Accelerating Digital Transformation with Embedded BI & Low Code  

Reveal

Recently, he took the stage as a guest speaker at Solutions Review ‘s Solution Spotlights webinar, an exclusive event for industry professionals in the enterprise technology sector. Leading the charge in this exciting realm of software development is our Senior Vice President of Developer Tools, Jason Beres.