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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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What is Mobile Product Management?

Alchemer Mobile

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. Due to rapidly-evolving technology, customers have high expectations for the products they use. You don’t need a technical degree to be a strong PM. So, why the growth?

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

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9 Things we learned from the digital workspace survey

eG Innovations

You can also download the full report here. Download the full Digital Workspaces Report. Additionally, we will be able to see the adoption or the rejection of new technologies over time. 1 Windows RDS is the most commonly used digital workspace technology. How are digital workspaces being deployed by businesses?

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Heap vs Pendo: Which is the Superior Product Analytics Tool?

Userpilot

The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features. Heap vs Pendo: Heap Review. Dashboard in Heap.

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Walkme Product Tours – All You Need to Know + Alternatives

Userpilot

The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. ShoutOuts operate like SmartTips, but are geared toward in-product messaging. They can be used for SaaS customer onboarding as well, but this isn’t their focus.

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The UX of Data

Amplitude

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. Not everything Not everything involving data is owned by one person or team, even at a large enterprise company. involving data is owned by one person or team, even at a large enterprise company. Generating data is easy.