Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userzoom

NOVEMBER 27, 2019

This free-to-download bundle contains all the following resources: How to include user research in early product development. Democratizing UX: how to spread user research education and insights throughout your organization. How To Run Research In Agile Sprints By Democratizing It Across Teams [ebook]. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Research Your Customer .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userzoom

NOVEMBER 18, 2019

70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. We see this day in and day out, across customers in Europe and in North America, where designers are under pressure to deliver designs in rapid Agile Sprint cycles. Find a way to get rapid, interactive feedback from your customers.

User Testing 91

User Testing Product Research UX Data Visualization 91

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio

SEPTEMBER 20, 2018

They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95