Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Research Your Customer .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

PMLesson's Ace the PM Interview

APRIL 25, 2022

The Nook failed to: Focus on differentiation in the space. It was an Android tablet at its core and failed to highlight its capabilities beyond reading ebooks. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Studio

MAY 24, 2019

How we interviewed stakeholders and real users to discover their needs and pain points. Besides the default roles, users had an option to create generic roles with customized permission settings. Proto personas help better understand your users and ease communication within the team. Creating proto-personas.

Research Software 46

Research Software Feedback Software Information UX 46

Userzoom

NOVEMBER 27, 2019

This free-to-download bundle contains all the following resources: How to include user research in early product development. Democratizing UX: how to spread user research education and insights throughout your organization. How To Run Research In Agile Sprints By Democratizing It Across Teams [ebook]. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Userzoom

NOVEMBER 18, 2019

70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. We see this day in and day out, across customers in Europe and in North America, where designers are under pressure to deliver designs in rapid Agile Sprint cycles. Find a way to get rapid, interactive feedback from your customers.

User Testing 91

User Testing Product Research UX Data Visualization 91