Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? Discovery and Experimentation as Part of Product Strategy 5.Where

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

People-First Product Leadership

DECEMBER 4, 2023

Welcome back to creating your strategy stack. In Part 2, we dive into establishing your organization's strategy and goals. If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. Subscribe now What’s in a Strategy?

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Analytic Tools 101

Analytic Tools Feedback Software Product Research User Testing 101

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Goals are important aspects of the product strategy.

Product Research 97

Product Research User Testing Customer Feedback Research Software 97

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Eric Ries, in his post “What is customer development? Recently it has become more common to move from only “defining solutions” to also “detailing problems”.

Framework 110

Framework User Testing Research Software Feedback Software 110

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Product launches 98

Product launches User Testing Product Research Analytic Tools 98

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. Questions not to ask There are such things as bad questions when you’re interviewing a user.

User Testing 124

User Testing Customer Feedback Customer Experience Data Visualization 124

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail. However, they don’t fundamentally shake things up much.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Goal setting framework.

User Testing 95

User Testing Product Research Feedback Software Customer Feedback 95

Mind the Product

APRIL 18, 2019

The rollercoaster ride that is product development is inherently chaotic and ever-changing. Sure, there are semi-quantitative ways of estimating uncertainty for each assumption (for example, the RICE framework for prioritization), but as with many things in product development, these are guess-based models that help us to compare options.

Data Visualization 123

Data Visualization Weak Development Team Feedback Software Customer Feedback 123

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. What is a ‘privacy ecosystem’ and why it matters. Choose vendors/partners that you trust.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Coalition

JANUARY 3, 2020

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. It was clear the team needed a talent growth plan.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Gainsight

SEPTEMBER 28, 2022

First, the bad news …. The priorities that customer success teams live and breathe every day are now the top CEO and investor priorities. In a world of stagnant or declining sales, the work of post-sales and customer success teams has never been more important. This post originally published on CMSWire. Inflation is up.

Customer Experience 52

Customer Experience Analytic Tools Customer Feedback Weak Development Team 52

The Product Coalition

MARCH 23, 2022

Vertical Integration for Startups In the past couple of years, I have worked with multiple startups in an advisory capacity and this has provided an opportunity to think about strategy in innovative ways. I apply this lens to a startup that develops solutions in the health-tech market.

Startups 130

Startups Fractional CTO Technical Review Software Review 130

Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Initially, this was a very successful framework for us. How big is the audience?

Product launches 170

Product launches User Friction User Testing Messaging 170

Product Bookshelf

JANUARY 1, 2021

Bush provides a framework for deciding between freemium, free trial, and demo options. Bush’s framework helps you evaluate your fit and readiness for the model. Benefits of a product-led growth strategy include shorter sales cycles, lower customer acquisition costs, and higher revenue per employee.

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. You may also reduce trust in your team. A culture of trust develops. Product Decisions.

Weak Development Team 83

Weak Development Team Customer Experience Workshop User Testing 83

BrainMates

JULY 31, 2023

Instead, we are surrounded by products that are increasingly commoditised, with price being the only differentiator. Products logically step through a gestation or development period within the organisation and an introduction period in the marketplace, and then consequently move from growth to maturity and eventually decline.

Product Management 52

Product Management Product Manager User Testing Weak Development Team 52

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 95

Data Visualization Customer Experience Customer Satisfaction Engineering 95

People-First Product Leadership

DECEMBER 20, 2023

Today we wrap up the three part series on creating your strategy stack. Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 2, we continued the organizational journey by defining the Strategy and Goals. No worries.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail. However, they don’t fundamentally shake things up much.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

JANUARY 21, 2021

In this post – we will make it clear how Product Owner vs. Product Manager’s roles differ, what skills each need to have to excel in their roles, why you need both in your product team and when is a good time to hire for those roles! Product Manager’s roles is the stage in the product development process where each is involved.

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

The Product Coalition

FEBRUARY 3, 2022

You can develop hypotheses about your target market, but you won’t truly know who your customers are until you throw your hook into the water and see what kind of fish bite. It’s better to differentiate 1–3 different personas than one based on “average”. One of the techniques is judging Importance vs Satisfaction Framework.

User Testing 143

User Testing Product Research Product Marketing Customer Experience 143

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 342

Product Research Feedback Software Research Software User Testing 342

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? And the product team responsible got some pretty brutal reviews in the process. Feature factories care little about the answers.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

MARCH 18, 2022

Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. Do market research to develop your buyer persona. Highlight what differentiates you from competitors. Do market research to develop your buyer persona.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

MARCH 13, 2024

This guide explains what feature ideation is, what strategies to use to come up with new ideas, and how to focus on the right ones. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. Why do you need feature ideation in your product development process?

Data Visualization 103

Data Visualization Weak Development Team User Testing Feedback Software 103

Amplitude

MAY 7, 2018

Let’s face it, user personas have gotten a bad rap over the years. As a result, many modern product teams have decided to abandon personas altogether and adopt practices like user scenarios, user stories, or the “Jobs to be Done” framework instead. Personas provide a common language across multiple teams. Here’s why.

User Testing 74

User Testing Customer Feedback Customer Experience Data Visualization 74

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. What is the Blue Ocean Strategy?

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Gainsight

OCTOBER 17, 2019

What differentiates each type of admin is the ratio of work or effort to the rest of their work responsibilities as well as the other user group populations. These are all questions that not only help identify the admin, but also help get to the root of developing empathy for your admins. The Career Admin. The Technical Admin.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Technical Review 81

Userpilot

NOVEMBER 8, 2022

Your product go-to-market strategy is the final ingredient for any successful product launch. It is a small but prominent element that drives every other component of your marketing strategy. This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model.

Feedback Software 95

Feedback Software User Testing Product Research Strategy 95

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. What is the Blue Ocean Strategy?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165