The Product Coalition

MARCH 7, 2023

I write my learning objectives in bullet points at the top of my notes, and if anyone from my team is shadowing, I share that document so they can be oriented in understanding what I’m trying to learn. How should I change the UX of [feature]? How many times this month would you say you used the [insert name] app?”

User Testing 123

User Testing Customer Feedback Customer Experience Data Visualization 123

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Semantic Differential Scale 5.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Mind the Product

APRIL 27, 2017

Different written and visual methods can be used to detail problems that target user experience as pain points. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Focus on Core Problems. Written Methods.

Framework 110

Framework User Testing Research Software Feedback Software 110

The Product Guy

SEPTEMBER 12, 2017

A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. Why bring this up?

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. Redesigning information architecture in UX projects can come with risks. How we interviewed stakeholders and real users to discover their needs and pain points. The product.

Research Software 46

Research Software Feedback Software Information UX 46

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. 1 – UX studio About Our Agency Dávid Pásztor founded UX studio in 2013. Dedication is a key value for us.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

FEBRUARY 12, 2021

In the Product-Led Era, your product is often the best driver of customer acquisition. The freemium business model is great for SaaS because it can help boost growth, build your brand, collect user data and test your product. If the product works, it is also much easier to establish user loyalty and as a differentiator in the market.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. The product team at Going includes product management, product design, UX research, and a flight experts team.

Data Visualization 252

Data Visualization Analytic Tools Research Software Product Research 252

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” Welcome to UX studio. So my name is Victor Eperjesy.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 89

Customer Communications Feedback Software Research Software Analytic Tools 89

Userpilot

JANUARY 9, 2023

Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. Customer and market research that goes into building product personas also drives feature development. Empathize with your target user for better product value. Add more insights with user interviews.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

SEPTEMBER 15, 2022

In UX design , the sign-up page is the gateway to your product. If designed poorly, it could negatively affect your user experience and discourage visitors from trying your product. A sign-up page is the first step of your user acquisition funnel. A sign-up page is the first step of your user acquisition funnel.

Customer Experience 82

Customer Experience User Testing Data Visualization User Friction 82

Userpilot

DECEMBER 11, 2022

A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Defining your target audience helps you reach your potential customers with the right channels.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

NOVEMBER 11, 2020

Account Attributes are descriptive data (or metadata) associated with a record or user profile. By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience. Many SaaS products allow users to upload their own Avatar image and customize their profile.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

MAY 20, 2021

A product feedback tool allows you to collect feedback from users and stakeholders, quantify and analyze them to provide insights. It helps create a better user experience, measure customer satisfaction, boost customer loyalty and retention. They Help Create Better User Experiences. Want to try one for free?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

AUGUST 31, 2022

Killer features are innovative and solve customer problems in a way that no other product does. Killer features are rare, but they add extra value to customers and make your product more likable to both new and potential customers. How to build a killer feature and stay ahead of competitors: Be customer-led.

Feedback Software 16

Feedback Software Customer Feedback User Testing Customer Experience 16

Userpilot

JANUARY 11, 2024

Solution : create an outcome-based roadmap by identifying customer needs and wants. The Counting House : an obsession with internal metrics, like customer retention , can make teams lose sight of delivering customer value. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 114

Data Visualization Feedback Software Analytic Tools User Testing 114