Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Leveraging customer feedback received via this method paves the way for SaaS companies to strengthen bonds with clients.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 88

User Testing Research Software Customer Feedback Feedback Software 88

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. A roadmap example.

Feedback Software 90

Feedback Software Analytic Tools Product Research User Testing 90

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. What does your typical customer look like?

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

The Product Cafe

MARCH 24, 2024

As companies grow, the clarity of their messaging often fades, leading to confusion among potential customers about the product's offerings and its relevance to their needs. However, several common pitfalls can disrupt this harmony, leading to messages that fail to engage or confuse potential customers. What makes your solution unique?

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

Userpilot

SEPTEMBER 14, 2023

Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences.

Product Research 85

Product Research User Testing Research Software Feedback Software 85

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. to remove friction. to remove friction.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. A value-added product is enhanced with additional features or characteristics to make it more convenient or helpful to customers.

Feedback Software 89

Feedback Software Research Software User Testing Product Research 89

The Product Coalition

MARCH 7, 2023

This document helped set clear expectations of what a user interview should entail and saved me from having to repeat myself as I onboarded new people into the process. Set the right learning objectives I’ve found it helpful to define a learning objective for each user interview I do.

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

User Testing 86

User Testing Product Research Feedback Software Customer Feedback 86

Userpilot

JULY 24, 2023

A typical launch plan includes everything from the ideation phase to the conceptualization and testing of your ideas. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Craft your product positioning statement. Sample user persona.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Valerian Tech

JUNE 26, 2023

Scalability and infrastructure, trust and customer adoption, and customer experience are just three of these troublesome areas, but they are all critical for the success of fintech companies. Insufficient systems can lead to downtime, performance issues, and frustrated customers.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Why is needs-based segmentation important?

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive?

Data Visualization 96

Data Visualization User Testing Research Software Feedback Software 96

Userpilot

OCTOBER 13, 2022

In fact, the only differentiator you can use to stand out from competing parity products is price. Points of parity are these product characteristics that your product needs to match the functionality of a competing product. Before you commit to building new features, validate your ideas with fake door testing and prototyping.

Product Research 86

Product Research User Testing Feedback Software Research Software 86

Amplitude

FEBRUARY 1, 2021

A product launch strategy must include clear choices you are making regarding your target market, your value propositions, sales motions, pricing & packaging, customer success plans and org readiness. Your Product Launch Process Starts With a Clear Goal and Crisp Positioning for your Product. Or is it to delight existing customers?

Product launches 112

Product launches Strategy User Testing Product Research 112

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 82

Customer Experience User Testing Data Visualization Feedback Software 82

Userpilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. What is CAC payback?

Feedback Software 97

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 97

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Usersnap

SEPTEMBER 12, 2023

If you are providing more value to your customers, then let your product be appreciated at the price it deserves. They are often run as a/b tests, to see which change drives higher conversion rates. What product pricing questions to ask customers? We could position PricingSaaS as a page change detector.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

JANUARY 29, 2023

TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. Testing your PMF regularly is the way to go.

User Testing 93

User Testing Product Research Framework Feedback Software 93

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. How can you gather such insights?

Product launches 87

Product launches User Testing Product Research Analytic Tools 87

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Develop a solid differentiation strategy and use a mix of differentiators to help your product stand out from competitors. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs.

Feedback Software 68

Feedback Software Analytic Tools Research Software User Testing 68

Userpilot

JANUARY 14, 2023

To choose the best in-app experiences for your users, A/B test them. To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ).

Feedback Software 93

Feedback Software Research Software Product Research User Testing 93

Imaginary Cloud - Design

AUGUST 19, 2021

On the other hand, Design Research focuses on how users will use and experience the products/services and how their needs can be satisfied. This way, companies can improve their customers' lives and build loyalty and engagement for their products and services. Make an evidence-based decision, considering identified insights.

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Amplitude

DECEMBER 6, 2020

If all users of your audience were exactly alike, your customer lifecycle and tech stack would be simple: . You’d only need one marketing channel to find your users. Sadly, this isn’t the case—so your users will invariably find and engage with your product for a variety of reasons, and from a variety of different sources. .

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Userpilot

NOVEMBER 14, 2022

Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Perform a competitive analysis of the currently available solutions to the user problem. Carry out customer discovery to validate the problem and your solution.

Product Research 95

Product Research User Testing Research Software Onboarding KPIs 95

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Product Research 84

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Centercode

JUNE 26, 2019

Centercode, the leader in providing end-to-end Customer Validation software-as-a-service (SaaS) solutions to global B2C and B2B enterprises, announced that it has closed on a growth equity investment led by NY-based private equity firm Argentum. Collaborating with customers is critical in the development and success of their products.”.

Feedback Software 40

Feedback Software User Testing Customer Feedback User Friction 40

Centercode

JUNE 26, 2019

Centercode, the leader in providing end-to-end Customer Validation software-as-a-service (SaaS) solutions to global B2C and B2B enterprises, announced that it has closed on a growth equity investment led by NY-based private equity firm Argentum. Collaborating with customers is critical in the development and success of their products.”.

Feedback Software 40

Feedback Software User Testing Customer Feedback User Friction 40

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Research Your Customer .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. The goal is to validate the idea by testing it in the real world with minimal risk. It enables you to collect user feedback and make improvements before a full launch. What are their motivations?

Product launches 100

Product launches Product Research Data Visualization Research Software 100

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Story mapping helps teams prioritize features in the context of the user journey. Pros and Cons Focus on customer needs and satisfaction.

Framework 86

Framework Feedback Software Onboarding KPIs User Testing 86

ProductPlan

DECEMBER 21, 2020

The traditional sales model for almost anything is a potential customer interacting with a salesperson. The salesperson is also doing a lot of education as they tout various features and functionality, reference other satisfied customers, and highlight the ease of use or simplicity of implementation and integration.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

UX Studio

JUNE 30, 2023

And provide user-centric insights into product and design decisions. They can also help to discover pain points and untapped business opportunities. If you want a custom web design for your business, we’ll happily bring it to life. They often incorporate and test plugins and scripts at this stage.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60