The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. Collect detailed requirements from the data you have such as target end-users' needs, stakeholders' demands, etc.,

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Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

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User Testing Feedback Software Customer Feedback Customer Experience 96

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. And by how much ? And by how much? Not at all!

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Bain Public

NOVEMBER 16, 2021

Without collective discovery, pillar documentation and pre-wiring (i.e. a pre-meeting) stakeholders to ensure the prioritized solutions will work for the user as well as the business, it is highly unlikely that your desired product outcome will be achieved. market validation, customer listening, A/B testing, prototype, alpha release).

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Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

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Data Visualization User Testing Customer Experience Feedback Software 87

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

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Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

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ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

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Userpilot

SEPTEMBER 29, 2023

You can do that with innovations like 'fake door tests' Once you know you've got something valuable, you need to test your concept and plan your roadmap so you and your team have a clear strategic plan. They'll choose the development framework you use, conduct software development activities (i.e.

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User Testing Feedback Software Research Software Product Research 92

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

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The Product Coalition

NOVEMBER 1, 2020

A powerful experiment roadmap with a large idea backlog prioritized for value. A powerful experiment roadmap with a large idea backlog prioritized for value. It is otherwise very easy to fall into a trap of coming up with ideas that are based on personal preferences and likely not relevant to our customers. Test everything!

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Userpilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams. More importantly, it helps launch already strong MVPs.

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Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?

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Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Heyday is a chatbot for e-commerce websites that takes care of responding to customers in sales and support situations.

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The Product HQ

APRIL 20, 2024

This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market. Be sure to document the activities you carry out to help you prove the work you do to a potential recruiter.

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Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

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PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

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Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

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Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

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Feedback Software Analytic Tools Data Visualization User Testing 94

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

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User Testing Feedback Software Customer Feedback Customer Experience 60

Bain Public

JUNE 3, 2018

Without a process for roadmap reinforcement, it just won’t stick. With it and backed with strong strategy and leadership I helped develop roadmaps that aligned influential individuals and companies. I then propose an experience map to define the structure of the customer journey. Week 6, Roadmap prioritization.

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Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

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Analytic Tools Feedback Software Research Software Product Research 82

Modus Create

APRIL 21, 2022

This post will share some of our learnings from consolidating Jira instances and give you a framework to plan the next steps. Assessment — Discover the Pain Points. Atlassian roadmap — Being aware of upcoming releases helps plan the consolidation strategy. Types of Post Merger Consolidation.

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Feedback Software Reporting Tools Technical Review User Testing 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). The PRD is the gospel of a product or feature.

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Data Visualization User Testing Product Research Product Management 52

Gainsight

APRIL 23, 2019

Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Enable your teams by including everyone in important customer discovery processes and business strategy meetings. REGISTER FOR PULSE 2019.

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User Testing Customer Experience Product Research Research Software 49

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

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Feedback Software Analytic Tools Research Software User Testing 86

Gainsight

JANUARY 8, 2021

Recently, Jackie Chevallier, Senior Product Manager for Adobe Audience Manager, and Connor Hatfield, Senior Customer Marketing Adoption Specialist at Adobe, sat with Gainsight’s Harshi Banka, Customer Success Director, Gainsight PX Team. Product adoption and customer success are core pillars of her role.

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Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you represent customer segments on an opportunity solution tree? How does an opportunity solution tree connect to a product roadmap? How do you find opportunities?

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Data Visualization Product Research Analytic Tools Research Software 275

Intercom, Inc.

FEBRUARY 7, 2019

It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors. How Coda eliminates pain points. It comes out of some experience. I had this experience with this guy Sal Khan.

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Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. Product Adoption Roadmap -Execution. Define which features of your products can help the ideal users achieve their goals.

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Onboarding KPIs Strategy Customer Experience User Testing 73

Usersnap

OCTOBER 31, 2023

What is the CIRCLES framework (AKA CIRCLES method) in Product Management? CIRCLES is a widely used framework for product managers , initially introduced by Lewis C. Some PMs may opt for detailed paragraphs, while others favour brevity with one or two sentences to capture user will. Ready to see your ideas soar?

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Data Visualization Feedback Software Product Research Customer Feedback 52

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. When you initially document these, they should be pretty light-weight. Design: Customer Discovery Insights.

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Data Visualization Product Research User Testing Reporting Tools 217

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. The Approach (the Frameworks). Product roadmaps are essential tools for assessing opportunities and defining how we accomplish our objectives.

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Product Strategy Strategy Feedback Software Customer Experience 109

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

The Product Coalition

OCTOBER 5, 2020

Create programs to test new features, document issues, and track their resolution leading up to launch. Create frameworks for aligning company, org, team, and individual goals. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy. Dogfooding. Bug bashes. Quality alerts.

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Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

Mind the Product

MARCH 9, 2020

There’s a progression from seeing there is a problem with your customer, to seeing there is a problem with your team’s reporting practices, and then to understanding how your organization’s decisions get made. Any process, document, report or roadmap is built by mapping data points to decisions. What you’ll learn.

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