Gainsight

OCTOBER 25, 2021

And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Why build customer feedback loops?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. ” Once you’re dialed into the voice of your customer, engagement and revenue will follow.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Intercom, Inc.

JULY 15, 2021

Every designer should ask themselves – how can I apply the tenets of good design to drive better customer and business outcomes? User research is a vital part of the design process. By constantly observing the customer, you find out how they define success in their organization, and therefore, how you can help them achieve it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userzoom

DECEMBER 4, 2019

What research finds as the biggest pain points for the user should have an impact in prioritization. If not, how can you call your product user-centered ?” User research should define the product roadmap – otherwise the finished product won’t be truly user-centred. Samantha Alaimo , Sr.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Usersnap

FEBRUARY 4, 2022

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. Because chances are little that it will fit into the workflow of your designers, developers, and customers. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Gainsight

NOVEMBER 5, 2021

As the SaaS world becomes more and more competitive, customers expect a chance to try out products before they commit. Here are some ways to improve your onboarding experience: Get to know users. The first step toward a masterful onboarding experience is understanding your user. Use feedback to cut down user friction.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software User Testing 52

Gainsight

OCTOBER 28, 2021

Customer acquisition costs: To be successful, you’ll want to reduce acquisition costs and drive faster adoption. The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Another key to perfecting the first mile of your roadmap is capturing user objectives.

User Testing 52

User Testing Product Marketing Feedback Software Analytic Tools 52

Userpilot

MAY 17, 2024

While they all serve the same purpose, product (or customer) feedback tools come in different categories, depending on the specific problem they solve. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options. Appcues — Best for analyzing in-app customer feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Business of Software Conference

OCTOBER 29, 2018

And so you need feedback loops built into your organization so that you can, uh, fix the operating bugs that you’ve created over time. Um, there were some pain points we had around like authentication, load times and performance metrics and things like that. Wade Foster: So that’s wonderful.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79