Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

FEBRUARY 1, 2022

Support tools, like chatbots , can help you with your personalization strategy by automatically gathering rich context about each customer, such as their plan, transaction history, or previous queries. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MAY 6, 2019

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. 4 forces that influence product adoption. These are valid concerns, and it’s your job to alleviate them.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases. What is the growth marketing framework? How to build a growth marketing strategy? What is growth marketing?

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Intercom, Inc.

MARCH 31, 2021

Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Below, we share a proven framework and powerful workflows for freeing up your support team’s workload and ensuring only the most high-value, complex queries reach their inbox.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Lenny Rachitsky

MARCH 12, 2024

I’m approaching two years of podcasting (and just crossed 10M downloads!), Would you guess this person would later be interviewing Elon, Zuck, Altman, and Kanye and getting millions of downloads/views per episode? PMs and VPs), and my swag store (great gifts for your favorite PM, or yourself!). Clearly not A+ on day one.

Technical Review 137

Technical Review Analytic Tools Research Software Feedback Software 137