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The ultimate customer support tech stack for 2022

Intercom, Inc.

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Download The Ultimate Modern Support Tech Stack guide. Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Download your copy of the thought leadership paper now. By implementing messenger-based support and using a strategic framework like the Conversational Support Funnel , you can scale your support without needing to increase budget or add headcount. Sound familiar? The results speak for themselves.

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Customer Support: Bridge the expectation gap in 2022

Intercom, Inc.

At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly.

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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas.

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Product adoption: how to get customers to embrace your product

Intercom, Inc.

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. 4 forces that influence product adoption. The group identifies four forces at play when it comes to product adoption.

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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

Send a link to new users to download a mobile app for their device. – think Pirate metrics framework here and the stage you are trying to have an impact on. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement. Send a personalized in-app welcome message when a new user signs up.

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Growth Marketing Strategy: What It Means and How to Do It in SaaS [+ Examples]

Userpilot

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is the growth marketing framework? It can bring thousands of web visitors, app downloads, and loyal customers. How to build a growth marketing strategy?