Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Amplitude

APRIL 10, 2024

Learn the story behind Amplitude Session Replay and how it helps teams build better products. Use Session Replay to develop products and diagnose user issues.

Development 99

Development 99

UX Planet

APRIL 10, 2024

Game mechanics are everywhere — and the wonderful world of games is how humans create meaning in our modern age Continue reading on UX Planet »

User Experience 110

User Experience Customer Experience UX Technology 110

DevelopmentCorporate

APRIL 10, 2024

SaaS VC investing is finally showing signs that the winter of VC investing is coming to an end. The post North American Startup Investment Q1 2024. A Mixed Bag of Performance, but Signs of Hope first appeared on Development Corporate. The post North American Startup Investment Q1 2024. A Mixed Bag of Performance, but Signs of Hope appeared first on Development Corporate.

Startups 59

Startups Development 59

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Manager

APRIL 10, 2024

It's critical for every company's survival, and yet it's also a totally abstract concept. Here's the brass tacks on innovation—what you need to know, how it applies to product management, and what's at stake if you neglect it. The post Product Innovation 101: How To Keep Your Innovation Engine Running appeared first on The Product Manager.

Engineering 52

Engineering Product Management Product Manager Management 52

dscout People Nerds

APRIL 10, 2024

Research leader Laura Oxenfeld entered SiriusXM in the thick of a major product launch—but soon realized the org needed a plan far beyond the near future.

Product Research 52

Product Research Product launches 52

Userpilot

APRIL 10, 2024

How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. Watch the full episode below: Larry Fitzpatrick is the Executive Vice President and CTO of OneMain Financial , the leading nonprime lender in the United States.

CTO 65

CTO Generative AI Technical Review Software Review 65

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? That’s the main question that this article explores! More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Let’s get right to it. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing