Wed.Apr 10, 2024

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.

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Unite Qualitative and Quantitative Data with Session Replay

Amplitude

Learn the story behind Amplitude Session Replay and how it helps teams build better products. Use Session Replay to develop products and diagnose user issues.

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What is Gamification, and how is it used in everyday user experiences?

UX Planet

Game mechanics are everywhere — and the wonderful world of games is how humans create meaning in our modern age Continue reading on UX Planet »

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North American Startup Investment Q1 2024. A Mixed Bag of Performance, but Signs of Hope

DevelopmentCorporate

SaaS VC investing is finally showing signs that the winter of VC investing is coming to an end. The post North American Startup Investment Q1 2024. A Mixed Bag of Performance, but Signs of Hope first appeared on Development Corporate. The post North American Startup Investment Q1 2024. A Mixed Bag of Performance, but Signs of Hope appeared first on Development Corporate.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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Product Innovation 101: How To Keep Your Innovation Engine Running

The Product Manager

It's critical for every company's survival, and yet it's also a totally abstract concept. Here's the brass tacks on innovation—what you need to know, how it applies to product management, and what's at stake if you neglect it. The post Product Innovation 101: How To Keep Your Innovation Engine Running appeared first on The Product Manager.

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How SiriusXM Drove Product Innovation Through Bottom-Up Research

dscout People Nerds

Research leader Laura Oxenfeld entered SiriusXM in the thick of a major product launch—but soon realized the org needed a plan far beyond the near future.

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Customer Retention Management: Benefits, Metrics, Strategies, and Examples

Userpilot

How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

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Conversations with Chief Innovators Ep 6: OneMain Financial

Modus Create

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. Watch the full episode below: Larry Fitzpatrick is the Executive Vice President and CTO of OneMain Financial , the leading nonprime lender in the United States.

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How to Improve Customer Experience? 17 Strategies to Follow

Userpilot

How to improve the customer experience of your SaaS product? That’s the main question that this article explores! More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Let’s get right to it. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple