Intercom, Inc.

NOVEMBER 17, 2020

At Intercom, we are highly focused on delivering products that actually solve problems for customers. That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. That’s why we aim to build “boring” software and why we’re committed to running less software , choosing to build on standard technologies and outsource the undifferentiated heavy lifting.

User Testing 151

User Testing Customer Experience Data Visualization Engineering 151

Mind the Product

NOVEMBER 17, 2020

It’s been drilled into our heads time and time again – as product people, we know that we are not the customer. What follows is that we need to get to know our customers, to figure out what their problems are, how they perceive & prioritise them, and how they react to the solutions we [.]. Read More. The post Product Research Rules – C.

Research Software 154

Research Software User Testing Product Research Customer Experience 154

Product Management University

NOVEMBER 17, 2020

B2B Product Manager November 2020 Issue. We hope your 2020 is winding down on a positive note, all things considered. This month we take a closer look at sales effectiveness, customer retention and bundling vs. solutions. As the pandemic economy has forced all of us to completely rethink everything, we also give you a list of things to consider for product management, product marketing and sales in 2021.

Magazine 130

Magazine B2B Product Management Product Manager 130

Mind the Product

NOVEMBER 17, 2020

I’m currently on the brink of launching a major product update – one that will affect many of our high value clients. And yes, it’s stressful. The questions swirling around in my head include: Does the functionality work in production? How do the users respond? How does this impact operational cost? In other words, do [.]. Read More. The post Stress-free Feature Releases – A Simple Guide to Progressive Rollouts appeared first on Mind the Product.

User Testing 143

User Testing Product Research Product launches Testing 143

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Data Visualization

First Round Review

NOVEMBER 17, 2020

Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.

Framework 143

Framework Marketing 143

Modus Create

NOVEMBER 17, 2020

2020 has been a transformational year—in many ways. Enterprises and employees have had to adjust to new realities, both professionally and personally. Digital transformation moved from being a work-in-progress to the fast track. Telework went from a once-in-a-while thing for many people to a daily routine. Technology, including open source software, became integral in the effort towards social good.

Research Software 98

Research Software Data Visualization Customer Experience User Testing 98

Amplitude

NOVEMBER 17, 2020

By August this year, digital shopping had seen 130 days in which sales exceeded $2 billion — in 2019, only two days hit that peak outside the holiday shopping season. As we said in June , digital shopping carts in the Spring zoomed to the check-out flow in such numbers that many of our customers experienced the equivalent of Cyber Monday every week for weeks on end. .

Data Visualization 59

Data Visualization Travel Customer Experience 59

Amplitude

NOVEMBER 17, 2020

Have you ever worked really hard in delivering the best feature you possibly could and, right after launch, your key performance indicators (KPIs) go down? . Imagine thinking afterward that you did everything in your power to make sure the feature worked: you followed all the best practices and got user feedback. So how could your work show a negative trend on your performance indicators—the indicators your performance is linked to?

Data Visualization 115

Data Visualization Customer Feedback Customer Experience Feedback Software 115