Tue.Nov 17, 2020

Building for the long-term: How we future-proofed our database architecture

Inside Intercom

At Intercom, we are highly focused on delivering products that actually solve problems for customers. That intense focus means we are careful not to spend precious time and resources over-engineering our solutions.

Stress-free Feature Releases – A Simple Guide to Progressive Rollouts

Mind the Product

I’m currently on the brink of launching a major product update – one that will affect many of our high value clients. And yes, it’s stressful. The questions swirling around in my head include: Does the functionality work in production? How do the users respond?

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B2B Product Manager Magazine November 2020


B2B Product Manager November 2020 Issue. We hope your 2020 is winding down on a positive note, all things considered. This month we take a closer look at sales effectiveness, customer retention and bundling vs. solutions.

Product Research Rules – C. Todd Lombardo & Aras Bilgen on The Product Experience

Mind the Product

It’s been drilled into our heads time and time again – as product people, we know that we are not the customer.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

How to Use Customer Value Chains in Your Product Development Strategy


You might claim to have a customer-first approach to your product development strategy—but is that actually the case? While many organizations say they uphold a customer-first philosophy, sales goals often prevail.

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Is New Year’s Day the New Cyber Monday?


By August this year, digital shopping had seen 130 days in which sales exceeded $2 billion — in 2019, only two days hit that peak outside the holiday shopping season.

5 Digital Transformation Trends for 2021

Modus Create

2020 has been a transformational year—in many ways. Enterprises and employees have had to adjust to new realities, both professionally and personally. Digital transformation moved from being a work-in-progress to the fast track.

Getting Your Product Team to a Growth Mindset Requires KDIs — Not KPIs


Have you ever worked really hard in delivering the best feature you possibly could and, right after launch, your key performance indicators (KPIs) go down? .