Gainsight

SEPTEMBER 15, 2022

Data tell a story in customer success. . When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need to improve. They can even tell you when a customer is optimally ready for expansions, upsells, and cross-sells. Data provides the trigger for your Customer Success organization to execute on those opportunity.

Research Software 52

Research Software User Testing Customer Experience Customer Feedback 52

Mind the Product

SEPTEMBER 15, 2022

The key to understanding your customers is behavior analytics. By collecting data on your customers, you can more easily plot the path your product needs to take and can ensure success by building greater demand for your product launch. Here's how you can master this skill to aid your product path. [.] Read more » The post How behavior analytics can help with your product path appeared first on Mind the Product.

Product launches 169

Product launches Artificial Inteligence 169

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Want to learn how to collect and act on customer intelligence data?

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

The Review by First Round

SEPTEMBER 15, 2022

Today’s episode is with Steven Bartel , co-founder and CEO of Gem. Before building the talent acquisition platform, Steven was an early engineer at Dropbox, where he spent 5 years working on analytics, Dropbox Paper, and hiring as the company grew from 25 to 1500 people. This experience from Dropbox, combined with his lessons from building out Gem’s own team and talking to his customer base of recruiters makes Steven the perfect person to talk to about early-stage recruiting.

Analytic Tools 52

Analytic Tools Customer Experience Startups Messaging 52

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? Should you? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. TL;DR. Customer happiness dictates user loyalty based on how happy they are with your team or product.

Feedback Software 85

Feedback Software Analytic Tools Customer Feedback User Testing 85

Intercom, Inc.

SEPTEMBER 15, 2022

A slight raise of the eyebrow, folded arms, an inviting smile – face-to-face conversations are a lot more than a simple exchange of words. When people talk, the majority of what is being communicated isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice that help us clarify the intention of the speaker and give us a bit more context into the conversation.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

The Product Coalition

SEPTEMBER 15, 2022

Calculating the return on investment (ROI) of improvements to retention can seem like a daunting or complex task. But, finding a simple way to articulate your ROI will make it easier for your team and management to understand, and will ultimately drive a better decision about the value of the improvements. The following formula is useful for determining whether to invest in a major new initiative, as well as giving you an outline of how much you can afford to invest.

Data Visualization 137

Data Visualization Customer Feedback Customer Experience Article 137

Userpilot

SEPTEMBER 15, 2022

In UX design , the sign-up page is the gateway to your product. If designed poorly, it could negatively affect your user experience and discourage visitors from trying your product. Let’s discuss some best practices to improve sign-up pages and make them more engaging and visitor-focused. TL;DR. A sign-up page is the first step of your user acquisition funnel.

Customer Experience 85

Customer Experience User Testing Data Visualization User Friction 85