Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. It’s all about having the right mindset, taking ownership of your abilities, and doing what’s in your power to drive positive experiences for customers. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates.

Customer Experience 223

Customer Experience User Testing Books Development Team Review 223

Mind the Product

JUNE 2, 2022

Nail the final phase of your product roadmap by understanding the process and preparation involved in a product launch. With these tips, you can stick the landing on a winning release. [.] Read more » The post Nailing the final phase of your product roadmap appeared first on Mind the Product.

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Roadmap Product launches 180

Roy Madden

JUNE 2, 2022

Threat Intelligence. Track emerging exploits across the Web with Feedly’s AI Engine. Does your team track emerging exploits across cybersecurity websites, code repositories, and social media sites? We just released a new Proof of Exploit Leo Concept. This new machine learning model allows you to: Discover proof of exploits early Research how vulnerabilities are being exploited Link exploited CVEs to adversary behavior.

Artificial Inteligence 96

Artificial Inteligence Engineering Positioning Product Research 96

Gocious Blog

JUNE 2, 2022

Guiding a product from the drawing board to the marketplace requires a full-team effort, one in which everyone in the organization is working with the same information and aligned to the same goals. Historically, manufacturers and software development companies have coordinated this kind of product development using a product roadmap. However, while traditional product roadmap management software can be helpful, it’s also limited.

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Roadmap Management Management Software Developers 80

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Gainsight

JUNE 2, 2022

While the ultimate goal of any business is to continuously grow, there’s often the challenge of matching the available resources and capabilities at your organization with the total number of customers. When customer growth outpaces company size, you not only have to adapt to the sales and service needs of your base, but also keep pace with ensuring new and existing customers are achieving their desired outcomes from your product or service. .

Customer Feedback 52

Customer Feedback Customer Experience Data Visualization Webinar 52

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? They want effortless interactions with companies. How about a website that is simple to navigate, and a seamless checkout process? Bingo. They also want it to be quick and painless to resolve any issues they may have with your company. Recognizing and improving upon this customer feedback is where a CES survey comes in handy!

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Centercode

JUNE 2, 2022

In my last post, we discussed measuring tester engagement as a part of test health. Today, we are going to discuss measuring product success.

Product Research 52

Product Research Testing 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

UserInterviews

JUNE 2, 2022

Tacos = the great. Tide Pods = the not-so-great. An honest chat about the (mostly really great) state of User Interviews.

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Userpilot

JUNE 2, 2022

What’s product internationalization? How to effectively design and implement your internationalization strategy? How important is it for SaaS companies that are planning expansion to foreign markets? To answer these and other questions, we’ve asked for help from one of our recent Product Heros guests, Gernot Schwendtner , the co-founder of weGrow.

User Testing 52

User Testing Research Software Customer Experience Feedback Software 52