Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. There’s just one problem: This approach now needs to scale. To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth.

Customer Experience 102

Customer Experience Management Management Healthcare 102

Mind the Product

MARCH 7, 2023

In celebration of International Women’s Day, we look at some of the awesome women who have taken to the #mtpcon stage over the past few years. Sadly, we can’t feature them all because, believe me when I say, there are A LOT of awesome women doing amazing things for the community of product management. With [.] Read more » The post 8 exceptional #mtpcon talks by women in product appeared first on Mind the Product.

Product Management 166

Product Management Product Manager Management Management 166

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

User Testing 126

User Testing Customer Feedback Customer Experience Data Visualization 126

Mind the Product

MARCH 7, 2023

For those who work at a company undergoing digital transformation, there's little advice out there on how to deal with some of the challenges that product managers face in places like that. Based on her experience of being in a similar situation, Product Leader Marta Rolak shares some of her tips to tackle this. [.] Read more » The post 3 tips for product managers at companies learning how to do product appeared first on Mind the Product.

Product Management 164

Product Management Product Manager Management Management 164

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The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

Data Visualization

The Product Coalition

MARCH 7, 2023

Aspiring product managers, nothing you’ll want to build will ever come easy, so let me give you some words of advice. Many who aspire to become a product manager (PM) always come to me with the same pattern of questions: Will I get to drive my ideas from start to finish? Will I go from concept to release? Will I get to take ownership? Am I the CEO of the product?

Product Research 122

Product Research Product Management Product Manager Reporting Tools 122

The Product Coalition

MARCH 7, 2023

For a few years now, I’ve been using a question in interviews with product managers where I ask the candidate to select one of the four types of product manager. The product manager types I say are the empath, the visionary, the builder, and the data driven. In the three years of asking this question, I have noticed a disturbing trend, and I want to share it with you.

Product Management 88

Product Management Product Manager Data Visualization Customer Feedback 88

ProductBoard

MARCH 7, 2023

How do you know it’s time to invest in a product management platform? You might find yourself in one of the following challenging situations as a product leader: Even if you’ve never found yourself in one of these exact situations, perhaps you’re looking for a way to make a larger impact and improve the efficiency of your product organization.

Product Management 89

Product Management Product Manager Management Management 89

The Product Coalition

MARCH 7, 2023

The fate of your company could depend on the success or failure of a product launch.

Product launches 132

Product launches Strategy Development Product Management 132

Gocious Blog

MARCH 7, 2023

A product roadmap is an integrated solution that connects all aspects of product development. From ideation planning and product development to the successful release of the product, everything is contingent upon aligning the activities to the strategic framework of the roadmap. The most effective roadmaps also align with the overarching goals of the company.

Roadmap 76

Roadmap Framework Development 76

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

dscout People Nerds

MARCH 7, 2023

The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered.

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97

ProductPlan

MARCH 7, 2023

Product teams are as diverse as the products they help bring into existence. While backgrounds and experience can vary broadly, all product managers come to work with a similar core foundational skillset that organizations rely on to build successful products. Product leaders (e.g., CPOs, VPs of product, head of product, etc.) have the weighty challenge of bringing these diverse PMs together to form a cohesive team with a unified vision and aligned goals.

Data Visualization 52

Data Visualization Customer Experience Feedback Software Customer Feedback 52

eG Innovations

MARCH 7, 2023

Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. It has been reported that a Java application is very flaky in terms of memory issues. You have a large cluster with many hundreds of JVMs (Java Virtual Machines) to monitor.Each time a memory incident happens, the conversations with the Application Development (AppDev) teams have gone on the lines of “not reproducible” or “works fine on my machine&#

Data Visualization 52

Data Visualization Reporting Tools User Testing Artificial Inteligence 52

Business of Software Conference

MARCH 7, 2023

Throughout March we are sharing some of the brightest and best talks from BoS to celebrate the wonderful women we have welcomed on stage. Tessa Clarke A digitally native CEO and now startup founder who thrives in challenging environments, and has a strong track record of driving change. Tessa uses excellent strategic ability to get alignment around a vision, and combines this with a collaborative but firm approach to inspire cross functional teams to (over) deliver.

Consulting 40

Consulting Vision Startups Events 40

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Data Visualization

Userpilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. But why? And what are the most concerning cancellation reasons you could avoid? Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their p

Research Software 105

Research Software Feedback Software User Testing Data Visualization 105

Business of Software Conference

MARCH 7, 2023

Tessa Clarke’s TED Talk and BoS Talk show how a big idea came to life. TED Talk Tessa Clarke did a TED Talk – the surprising climate benefits of sharing your stuff. Tessa’s TED Talk is short, eyeopening and suggests, backed by facts, that sharing things more could be part of the solution to climate change. BoS Talk Before she was TED famous, Tessa Clarke, CEO and founder of OLIO the foodwaste app, spoke at BoS Europe 2022.

Events 40

Events 40

dscout People Nerds

MARCH 7, 2023

Going from 0-100 in UXR isn’t so simple. Consider how to help colleagues understand the purpose and approaches towards research to start.

User Testing 52

User Testing 52