Tue.Mar 07, 2023

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Pooled Customer Success Management: The Water’s Fine

Gainsight

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. There’s just one problem: This approach now needs to scale. To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth.

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3 tips for product managers at companies learning how to do product

Mind the Product

For those who work at a company undergoing digital transformation, there's little advice out there on how to deal with some of the challenges that product managers face in places like that. Based on her experience of being in a similar situation, Product Leader Marta Rolak shares some of her tips to tackle this. [.] Read more » The post 3 tips for product managers at companies learning how to do product appeared first on Mind the Product.

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Pay Attention to the Nuances: How To Make User Interviewing Your Superpower

The Product Coalition

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

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8 exceptional #mtpcon talks by women in product

Mind the Product

In celebration of International Women’s Day, we look at some of the awesome women who have taken to the #mtpcon stage over the past few years. Sadly, we can’t feature them all because, believe me when I say, there are A LOT of awesome women doing amazing things for the community of product management. With [.] Read more » The post 8 exceptional #mtpcon talks by women in product appeared first on Mind the Product.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Words of Advice for Aspiring Product Managers

The Product Coalition

Aspiring product managers, nothing you’ll want to build will ever come easy, so let me give you some words of advice. Many who aspire to become a product manager (PM) always come to me with the same pattern of questions: Will I get to drive my ideas from start to finish? Will I go from concept to release? Will I get to take ownership? Am I the CEO of the product?

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What You Do Is Who You Are: The Four Types of Product Managers

The Product Coalition

For a few years now, I’ve been using a question in interviews with product managers where I ask the candidate to select one of the four types of product manager. The product manager types I say are the empath, the visionary, the builder, and the data driven. In the three years of asking this question, I have noticed a disturbing trend, and I want to share it with you.

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How to choose the right product management platform to scale product’s impact

ProductBoard

How do you know it’s time to invest in a product management platform? You might find yourself in one of the following challenging situations as a product leader: Even if you’ve never found yourself in one of these exact situations, perhaps you’re looking for a way to make a larger impact and improve the efficiency of your product organization.

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Product Launch Strategy: Tips and Tricks

The Product Coalition

The fate of your company could depend on the success or failure of a product launch.

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Make Your Insights Pop with Usability Bingo

dscout People Nerds

The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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5 Key Components to Include in Product Roadmaps

Gocious Blog

A product roadmap is an integrated solution that connects all aspects of product development. From ideation planning and product development to the successful release of the product, everything is contingent upon aligning the activities to the strategic framework of the roadmap. The most effective roadmaps also align with the overarching goals of the company.

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Standouts vs. Status Quo: 10 Traits of an Elite Product Leader

ProductPlan

Product teams are as diverse as the products they help bring into existence. While backgrounds and experience can vary broadly, all product managers come to work with a similar core foundational skillset that organizations rely on to build successful products. Product leaders (e.g., CPOs, VPs of product, head of product, etc.) have the weighty challenge of bringing these diverse PMs together to form a cohesive team with a unified vision and aligned goals.

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7 Myths of Java Memory Leaks: What SREs Need to Know and Communicate

eG Innovations

Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. It has been reported that a Java application is very flaky in terms of memory issues. You have a large cluster with many hundreds of JVMs (Java Virtual Machines) to monitor.Each time a memory incident happens, the conversations with the Application Development (AppDev) teams have gone on the lines of “not reproducible” or “works fine on my machine&#

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Before Diving into Democratization, Think Like a User Researcher

dscout People Nerds

Going from 0-100 in UXR isn’t so simple. Consider how to help colleagues understand the purpose and approaches towards research to start.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Women’s History Month

Business of Software Conference

Throughout March we are sharing some of the brightest and best talks from BoS to celebrate the wonderful women we have welcomed on stage. Tessa Clarke A digitally native CEO and now startup founder who thrives in challenging environments, and has a strong track record of driving change. Tessa uses excellent strategic ability to get alignment around a vision, and combines this with a collaborative but firm approach to inspire cross functional teams to (over) deliver.

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Top 10 SaaS Subscription Cancellation Reasons and Tips to Avoid Them

Userpilot

Churn happens even to the most successful SaaS companies. But why? And what are the most concerning cancellation reasons you could avoid? Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their p

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Tessa Clarke’s Big Idea and How it Came to Life. TED Talk. BoS Talk.

Business of Software Conference

Tessa Clarke’s TED Talk and BoS Talk show how a big idea came to life. TED Talk Tessa Clarke did a TED Talk – the surprising climate benefits of sharing your stuff. Tessa’s TED Talk is short, eyeopening and suggests, backed by facts, that sharing things more could be part of the solution to climate change. BoS Talk Before she was TED famous, Tessa Clarke, CEO and founder of OLIO the foodwaste app, spoke at BoS Europe 2022.

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