Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. There’s just one problem: This approach now needs to scale. To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth.

Customer Experience 102

Customer Experience Management Management Healthcare 102

Mind the Product

MARCH 7, 2023

For those who work at a company undergoing digital transformation, there's little advice out there on how to deal with some of the challenges that product managers face in places like that. Based on her experience of being in a similar situation, Product Leader Marta Rolak shares some of her tips to tackle this. [.] Read more » The post 3 tips for product managers at companies learning how to do product appeared first on Mind the Product.

Product Management 178

Product Management Product Manager Management Management 178

The Product Coalition

MARCH 7, 2023

The fate of your company could depend on the success or failure of a product launch.

Product launches 124

Product launches Strategy Development Product Manager 124

Mind the Product

MARCH 7, 2023

In celebration of International Women’s Day, we look at some of the awesome women who have taken to the #mtpcon stage over the past few years. Sadly, we can’t feature them all because, believe me when I say, there are A LOT of awesome women doing amazing things for the community of product management. With [.] Read more » The post 8 exceptional #mtpcon talks by women in product appeared first on Mind the Product.

Product Management 168

Product Management Product Manager Management Management 168

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Reporting Tools

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

User Testing 119

User Testing Customer Feedback Customer Experience Data Visualization 119

The Product Coalition

MARCH 7, 2023

Aspiring product managers, nothing you’ll want to build will ever come easy, so let me give you some words of advice. Many who aspire to become a product manager (PM) always come to me with the same pattern of questions: Will I get to drive my ideas from start to finish? Will I go from concept to release? Will I get to take ownership? Am I the CEO of the product?

Product Research 115

Product Research Product Management Product Manager Reporting Tools 115

dscout People Nerds

MARCH 7, 2023

The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered.

97

97

Userpilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. But why? And what are the most concerning cancellation reasons you could avoid? Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their p

Research Software 92

Research Software Feedback Software User Testing Data Visualization 92

ProductBoard

MARCH 7, 2023

How do you know it’s time to invest in a product management platform? You might find yourself in one of the following challenging situations as a product leader: Even if you’ve never found yourself in one of these exact situations, perhaps you’re looking for a way to make a larger impact and improve the efficiency of your product organization.

Product Management 89

Product Management Product Manager Management Management 89

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Testing

The Product Coalition

MARCH 7, 2023

For a few years now, I’ve been using a question in interviews with product managers where I ask the candidate to select one of the four types of product manager. The product manager types I say are the empath, the visionary, the builder, and the data driven. In the three years of asking this question, I have noticed a disturbing trend, and I want to share it with you.

Product Management 88

Product Management Product Manager Data Visualization Customer Feedback 88

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. However, with several alternative analytics options available, it is important to assess if it is truly worth the investment. In this article, we’ll discuss the features and limitations of Amplitude analytics.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Feedback 83

ProductPlan

MARCH 7, 2023

Product teams are as diverse as the products they help bring into existence. While backgrounds and experience can vary broadly, all product managers come to work with a similar core foundational skillset that organizations rely on to build successful products. Product leaders (e.g., CPOs, VPs of product, head of product, etc.) have the weighty challenge of bringing these diverse PMs together to form a cohesive team with a unified vision and aligned goals.

Data Visualization 52

Data Visualization Customer Experience Feedback Software Customer Feedback 52

eG Innovations

MARCH 7, 2023

Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. It has been reported that a Java application is very flaky in terms of memory issues. You have a large cluster with many hundreds of JVMs (Java Virtual Machines) to monitor.Each time a memory incident happens, the conversations with the Application Development (AppDev) teams have gone on the lines of “not reproducible” or “works fine on my machine&#

Data Visualization 52

Data Visualization Reporting Tools User Testing Artificial Inteligence 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Data Visualization

Business of Software Conference

MARCH 7, 2023

Throughout March we are sharing some of the brightest and best talks from BoS to celebrate the wonderful women we have welcomed on stage. Tessa Clarke A digitally native CEO and now startup founder who thrives in challenging environments, and has a strong track record of driving change. Tessa uses excellent strategic ability to get alignment around a vision, and combines this with a collaborative but firm approach to inspire cross functional teams to (over) deliver.

Consulting 40

Consulting Vision Startups Events 40

dscout People Nerds

MARCH 7, 2023

Going from 0-100 in UXR isn’t so simple. Consider how to help colleagues understand the purpose and approaches towards research to start.

User Testing 52

User Testing 52

Business of Software Conference

MARCH 7, 2023

Tessa Clarke’s TED Talk and BoS Talk show how a big idea came to life. TED Talk Tessa Clarke did a TED Talk – the surprising climate benefits of sharing your stuff. Tessa’s TED Talk is short, eyeopening and suggests, backed by facts, that sharing things more could be part of the solution to climate change. BoS Talk Before she was TED famous, Tessa Clarke, CEO and founder of OLIO the foodwaste app, spoke at BoS Europe 2022.

Events 40

Events 40