Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? You can use tools like Userpilot’s funnel analysis to easily identify the Aha! Get started with Userpilot !

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. …and tailored in-app tutorials to introduce core features. Asana’s in-app onboarding flow. This assistant pops up when needed to guide new users through the app in a fun manner. The result?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Product Talk

JUNE 11, 2025

They’ve been communicating to their teams in terms of outputs—go build these things—and never spent any time educating the teams on the strategic context. So they might know, we sell software and they pay this much for it. Stakeholders have brought them solutions to build. Not unreliable tests, right?

Product Research 178

Product Research User Testing Feedback Software User Friction 178

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. Accessibility: Inclusive design embraces diverse learning styles and needs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 16, 2025

This statistic buttresses the importance of personalization during app conversion optimization. First, though, let's explore what app conversion is and how you can determine a good conversion rate for your mobile app. What is an app conversion? What is a good conversion rate for an app?

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. This metric helps SaaS companies track the effectiveness of their expansion efforts. What is a customer expansion strategy?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JULY 22, 2025

Fully in-house with developer resources Using a basic open-source tour library We don’t have a formal onboarding process yet We’re looking for a no-code onboarding wizard What’s most important in an onboarding wizard solution for you? Still, clunky as it was, it served its purpose as an onboarding solution.

Analytic Tools 66

Analytic Tools Data Visualization Feedback Software User Testing 66

Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

JULY 12, 2025

Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities. You have the goals, now get the tool that makes it easy. Basic analytics (e.g.,

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

JULY 24, 2025

Contextual in-app messages and tooltips. Collecting feedback to inform our roadmap. Userpilot gives you the tools to improve activation, drive adoption, and increase retention without writing any code. I’ve worked with many SaaS teams that pour their entire budget and brainpower into getting customers through the door.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization User Testing 66

Userpilot

JULY 22, 2025

Based on user behavior and in-app actions. With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. Ultimately, Userpilot helps you create a continuous feedback loop. To make that happen, onboarding teams often have to stitch together a patchwork of tools.

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. That includes Appcues, Userflow, Userguiding, and Pendo, besides our own platform. Starts at $299/month for 2,000 MAUs Appcues – Best tool for mobile onboarding automation.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? In this post, we’ll examine which Product Fruits competitor is the better digital adoption platform for your needs. In-app announcements. NPS surveys and feedback widgets. What is Product Fruits?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Meanwhile, your users churn because they find the app confusing.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

UX Planet

JUNE 19, 2025

As technology moves beyond flat screens into 3D spaces, designers face a new challenge: creating experiences that users don’t just see, but step into. Feedback System responses (visual, audio, or tactile) that confirm user actions. Example: Seeing your hand hold tools during VR training.

Data Visualization 55

Data Visualization Feedback Software Analytic Tools Research Software 55

Userpilot

MARCH 24, 2025

Their customers rely on their offline-first mobile app to guide them through complex fieldwork. In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

People-First Product Leadership

NOVEMBER 19, 2024

Hearing quotes from customers makes the issues memorable for stakeholders and improves alignment towards meaningful solutions. Technology and customer needs are never static. Initiate an Experiment: Conduct a low-risk pilot to test your intuition on a small scale. Does it capture the full story? Then learn and iterate.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 17, 2025

Manual tracking in spreadsheets Using a dedicated analytics tool We aren’t actively tracking it When a user shows signs of churning, what’s your typical response? Userpilot can help you understand user sentiment, identify friction points, and build in-app experiences that guide users to value. How do I do that?

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Userpilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. Isn’t everything moving in-app these days?” Is it in their inbox, or are they spending most of their time inside your app? Dive into your historical data like email open rates, click-through rates, in-app engagement metrics , etc.

Onboarding KPIs 52

Onboarding KPIs Research Software Feedback Software User Testing 52

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Lenny Rachitsky

FEBRUARY 2, 2025

Starting as a snowboard shop in 2004, Shopify has become the leading commerce platform by consistently approaching problems differently. Don’t shy away from providing tough feedback that challenges them to aim higher. Too many focus only on tactics—getting the immediate conversion or winning the next A/B test.

Leadership 70

Leadership User Testing Customer Experience Vision 70

Userpilot

JUNE 30, 2025

For example, a SaaS business could send a welcome email upon free trial sign-up, a nudge email for activation, a trial expiration reminder with an upgrade discount code, etc. While that is great for traditional marketing, I believe those stages do little to capture the unique structure of SaaS product-led marketing campaigns.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JULY 10, 2025

They are highly contextual to in-app actions. Behavioral emails are personalized messages sent to users based on their activity on a company’s website, app, or third-party platforms like social media. These emails don’t require any knowledge of users’ in-app behavior. We use their first name.

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

Userpilot

MARCH 30, 2025

A great user onboarding experience shouldnt stop at your web app. With Userpilots mobile onboarding , you can create native-feeling in-app experiences that are quick to launch and dont need developer handoffs. You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Lenny Rachitsky

JULY 21, 2025

In this episode, he shares how he’s helping his 100-plus-person engineering team successfully adopt AI tools by creating centralized documentation, using agents to tackle technical debt, and improving hiring processes—all while maintaining high quality standards in a mature codebase. What you’ll learn: 1.

Feedback Software 82

Feedback Software Enterprise Engineering ChatGPT 82

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Product Research 52

UX Planet

JUNE 30, 2025

Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

JUNE 30, 2025

86% of customers say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. Here’s a quick look at how to send a series of well-structured automated onboarding emails to keep new users engaged and educated. Loom email onboarding template.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

JULY 24, 2025

Based on user behavior in our app Based on firmographics (company size, industry) We send the same email to everyone How deeply do you personalize your retention emails? See a Live Demo Most SaaS companies put serious muscle into customer acquisition. Going beyond a first name can dramatically improve the impact of your communication.

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

Userpilot

JUNE 29, 2025

While most of SaaS onboarding happens inside the app, new customers’ first point of contact with your company is usually an onboarding email. Emails can also help re-engage those users who forgot to log in and are missing your tried-and-tested, optimized onboarding flow. What can be improved? Airtable’s minimalistic email.

Onboarding KPIs 52

Onboarding KPIs Feedback Software User Testing Analytic Tools 52

Gainsight

NOVEMBER 22, 2024

We’re thrilled to announce that Harri , the all-in-one human capital management platform for the hospitality industry, has officially become our first four-product client in Europe by launching their customer community. With Gainsight Customer OS, we’re able to listen, engage, educate, and empower our customers in a way that scales.

Feedback Software 52

Feedback Software Customer Feedback Analytic Tools User Testing 52

Userpilot

JUNE 30, 2025

At times, even a great in-app onboarding flow isn’t enough. You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. I always make sure the onboarding email complements the in-app experience. I’ve been there.

Onboarding KPIs 71

Onboarding KPIs User Testing Customer Experience Customer Feedback 71