Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine. How do analytics play a role in product-led success? Increase retention.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. Why is it important? What are its stages?

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

MAY 20, 2020

Why is Data Visualization important for Product Managers? As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization. While you don’t have to be a Data Scientist to be a Product Manager, you have to be comfortable with data. It’s important to get comfortable with them.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? Sure, if it’s 2010… A product manager’s role as an analyst is sometimes forgotten or not recognized. As a product manager, the impact of your business decisions will be measured by your product’s front-end data. In-app Services. Crash Reports. A/B Testing.

Data Visualization 85

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 85

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Project management is necessary, but it’s often tedious. With Height: ?Get

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. UserVoice, for streamlining, visualizing, and managing feedback from various sources. For example, you can leave a bug report widget so users can give you information about what type of bugs they’ve experienced.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JUNE 30, 2023

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 23, 2021

SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. SaaS User Persona Example -Userpilot: Customer Success Manager 4. SaaS User Persona Example-Kontentino: Social Media Account Manager in an Agency Wrap up. All in one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! Experiments , like fake door tests , can also be used to assess your customers’ WTP. Start with existing industry reports to develop a general understanding. This also increases the WTP.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. which is easy to manage via Hotjar settings. This article is part of a wider guide on how to establish a product discovery framework in your organization.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. When does it make sense to craft a story about your analysis with a Notebook, and when should you just add charts to a dashboard? Good question.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can offer proactive self-service support via a help center.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

eG Innovations

MAY 28, 2021

Robot” users are scheduled to access remote applications and desktops and logon to test whether applications and desktops are available and whether logon times are acceptable. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. Example 2: Messenger home focused on self-service and support.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. UserVoice, for streamlining, visualizing, and managing feedback from various sources. For example, you can leave a bug report widget so users can give you information about what type of bugs they’ve experienced.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

NOVEMBER 22, 2022

Finally, constantly test and improve your customer education strategy by collecting feedback and acting on it. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. Example of a user persona for a Product Manager. Step 7: Test and improve.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. This helps to manage your userbase without juggling too many apps.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 26, 2022

Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support. A user onboarding tool like Userpilot allows you to build bespoke onboarding flows , offer detailed analytics and improve customer experience overall.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userzoom

MAY 12, 2020

Site performance improvements to manage the influx of traffic. Trackers, cookies, web analytics, and other tools can slow down site performance during heavy traffic. Trackers, cookies, web analytics, and other tools can slow down site performance during heavy traffic. Establishing metrics for new digital workflows.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Usersnap

NOVEMBER 17, 2022

As a SaaS company your product managers need to know whether what they’re releasing is useful and valuable to users, or if they should change direction completely. HubSpot is a customer relationship management (CRM) platform that helps its users create better customer experiences. What is HubSpot? What are HubSpot Integrations?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

JANUARY 29, 2023

Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing. It teaches product managers how to boost adoption levels for their products and is served via mail or via a learning platform. Slack in-app survey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. The number of times the user clicks on the button.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. What is the opportunity solution tree?

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Here’s the impact that the chatbot had on the dealership’s bottom line, according to their marketing manager Tobias Wamser: “We were able to increase the number of leads generated on our website by about 300%. Test and refine. How we use chatbots at Intercom.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. But how to do that so that it’s frictionless for the users and manageable for you? You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52