Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Product documentation articles.

Embedded Analytics 82

Embedded Analytics Customer Experience Customer Satisfaction Software Review 82

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. Using customer effort score (CES) to measure how easy it is for customers to engage with your products and services at every customer interaction. Example of a CES survey.

Feedback Software 71

Feedback Software Analytic Tools Research Software Data Visualization 71

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 92

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 92

The Product Coalition

APRIL 11, 2019

How we used the Superhuman’s Product-Market Fit model to learn what to build and whom to target A few months back I read an amazing Blog post by Rahul Vohra about how Superhuman was able to reach Product-Market Fit. Founder, Marketing, CX) and the number of employees at the company?—?this

User Testing 65

User Testing Data Visualization Product Marketing Feedback Software 65

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. Using customer effort score (CES) to measure how easy it is for customers to engage with your products and services at every customer interaction. Example of a CES survey.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? There are three main benefits to investing in customer education: it improves product adoption , drives customer success, and reduces customer churn. UX design team. With a well-defined customer education strategy.

Education 87

Education User Testing Customer Feedback Customer Experience 87

Userpilot

JULY 15, 2022

Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. Not all touchpoints can be tracked by analytics. What is the dark funnel in SaaS?

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. Source: Poptin.com. It can be integrated with your tech stack easily.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. But with so many platforms out there, which one should your SaaS business choose? Why is product marketing the future?

Analytic Tools 90

Analytic Tools Research Software Data Visualization Product Research 90

Userpilot

SEPTEMBER 21, 2022

Feedback surveys for collecting product feedback. Use a tool like Userpilot to quickly build in-app surveys or embed Typeform surveys and collect contextual product feedback. What is a product feedback form? A product feedback form is a short survey that is used to collect insights on your product.

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Embed educational content in-app.

Customer Experience 94

Customer Experience Feedback Software Education Customer Feedback 94

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Asking UX survey questions requires you to know what you wish to achieve with them.

Customer Feedback 81

Customer Feedback Product Research Feedback Software User Testing 81

Userpilot

NOVEMBER 27, 2023

As opposed to this, early-stage startups will understandably have a higher churn rate, since they still may not have product-market fit yet. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Userpilot

JUNE 2, 2022

Usability tests help you understand how users interact with your product features. Third-party feedback can make your product or service sound more credible to potential customers. With product-market fit surveys, you can figure out if you’re targeting the right market with the right product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 30, 2021

While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. Being one of the oldest on the market, we can thank Appcues for introducing the SaaS world to some of the features we use today when building in-app experiences (one of our favorites being checklists, for example).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Customer Experience 86

Userpilot

JULY 14, 2021

A customer satisfaction survey is a questionnaire that businesses use to ask what their customers think about their products or services, their brand, or other interactions with their business (such as customer service or tech support). Product-Market Fit (PMF). Customer Satisfaction Score (CSAT).

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

OCTOBER 1, 2021

We all have own unique, individual needs, and in a competitive market, we expect the businesses who serve us to be mindful of our desires. As Jake's story shows, sometimes two customers of the same product can have very different needs and use cases. ." Briefly summarize the value your business is going to provide.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Data Visualization 102

Userpilot

APRIL 21, 2024

Here are the top 15 NPS survey tools for you to consider: Userpilot : A holistic product growth platform designed to collect feedback and track in-app usage to deliver personalized user experiences. Userpilot also offers solutions for user onboarding and product analytics as well.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JANUARY 13, 2021

Speaking of adoption: why not join our FREE Product Adoption school to learn all about it? . Look at ConvertKit’s (an email marketing platform for creatives) welcome screen: Source: ConvertKit. If you’re moving from another email marketing tool, you probably have an email list that you want to import.

Research Software 63

Research Software Customer Experience Product Research Data Visualization 63

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 92

B2B Feedback Software Product Marketing Customer Experience 92

Userpilot

OCTOBER 15, 2020

But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. The importance of a Product Adoption Strategy. Usually, your pre-sign up marketing funnel is very well defined. As you can see: there’s no one-size fits all approach to product adoption. Source: Skyword.com.

Onboarding KPIs 71

Onboarding KPIs Strategy Customer Experience User Testing 71

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

APRIL 12, 2022

What is a product video for marketing SaaS used for? And can these tools help increase communication and in-product engagement ? Video marketing is a straightforward way of providing guidance in using your product, therefore driving engagement and reducing churn. What is a product marketing video?

Analytic Tools 90

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 90

Userpilot

JANUARY 9, 2023

Product personas help product managers keep alignment between the product and its vision. Customer and market research that goes into building product personas also drives feature development. It also helps product managers look objectively at user problems and distance themselves from their pet solutions.

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

Userpilot

NOVEMBER 8, 2022

Your product go-to-market strategy is the final ingredient for any successful product launch. It is a small but prominent element that drives every other component of your marketing strategy. This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model.

Feedback Software 82

Feedback Software User Testing Product Research Strategy 82

Userpilot

MARCH 4, 2021

In the product-led era, listening to customers has never been more essential. Customers expect companies to be receptive to feedback, and are ruthless when they come across businesses that doesn’t care. Customer service. If those user relationships start to fall apart, your business will likely crumble with it.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MARCH 16, 2024

The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows. Whatfix even has integrations with Salesforce, Amplitude, Google Analytics, Slack, Confluence, and other platforms to maximize collaboration.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. Userlane allows you to collect user feedback and improve your product experiences with basic survey functionality. Userlane dashboard.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 86

Userpilot

OCTOBER 30, 2023

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Get a Userpilot demo for in-app messaging and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52