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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Best GainsightPX Alternatives for SaaS

Userpilot

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

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Best Kompassify Alternatives for SaaS

Userpilot

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. This eliminates technical barriers for a smooth onboarding experience.

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Best Chameleon Alternatives for SaaS

Userpilot

With Chameleon, SaaS teams can now create beautiful product tours that help, guide, and delight their users throughout their journey. However, not all users have an idea what CSS is all about, so, you need to be technically savvy. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

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Best UserGuiding Alternatives for SaaS

Userpilot

All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

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Best Pendo Alternatives for SaaS

Userpilot

There are a few obvious instances where you’ll likely need an alternative solution to Pendo — such as these use cases: Over 500 MAUs : If your product has more than 500 MAUs then you’ll need to subscribe to a premium Pendo plan (which tends to be significantly more expensive than other competitors on the market).

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Best Lou Assist Alternatives for SaaS

Userpilot

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities. Pros of Lou Assist?