Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 80

Product Research User Testing Research Software Data Visualization 80

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth. helping you understand how users experience your product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 79

Customer Feedback Product Research Feedback Software User Testing 79

Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. AI analytics are coming soon.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Feedback Software 90

Feedback Software Embedded Analytics Analytic Tools Enterprise 90

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 74

Embedded Analytics Data Visualization Analytic Tools Feedback Software 74

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. NPS scores or bug reports).

Data Visualization 78

Data Visualization Analytic Tools Embedded Analytics Feedback Software 78

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. How to measure customer satisfaction to ensure happy customer service? interaction with the support team).

Data Visualization 87

Data Visualization Reporting Tools Customer Experience Customer Feedback 87

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. But if you’re here, then you must know chickening out is not the way to do business! What is a pricing survey? What is pricing research?

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Product Research 83

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. What is a user feedback survey? User feedback survey best practices. Conclusion.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

Analytic Tools 74

Analytic Tools Feedback Software Reporting Tools Data Visualization 74

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. User onboarding is the process of teaching customers how to use your product. You can use the answers to survey questions to personalize empty states.

Feedback Software 90

Feedback Software Product Research User Testing Customer Feedback 90

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Reporting Tools 86

Userpilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. TL;DR The Aha moment is a moment of sudden awareness or realization of the product or feature value.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Let’s begin!

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Embedded Analytics 69

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are the different types of business growth?

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Userpilot

AUGUST 26, 2022

User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. User feedback enables you to collect responses from users who can provide unique insights on how to improve your product. Why is collecting user feedback important.

Feedback Software 74

Feedback Software Customer Feedback User Testing Analytic Tools 74

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. Close the feedback loop so customers know their opinions matter. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. That’s where customer churn analytics comes in.

Product Research 75

Product Research Data Visualization Feedback Software Analytic Tools 75

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 89

Feedback Software Customer Experience Analytic Tools Embedded Analytics 89

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Data Visualization 75

Userpilot

MARCH 31, 2023

It should be able to make users understand your product’s value so that they continue using it by investing their money. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service.

Onboarding KPIs 74

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 74

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Data Visualization 95

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 91

Research Software Feedback Software Analytic Tools User Testing 91

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 69

Feedback Software Analytic Tools Research Software Data Visualization 69

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. Who are they?

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 89

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 89

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 89

Feedback Software Research Software User Testing Customer Experience 89