Userpilot
SEPTEMBER 21, 2022
Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Live chat: You can enhance your self-service support system with the live chat feature.
Userpilot
MAY 31, 2023
In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.
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Userpilot
JULY 15, 2022
The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Not all touchpoints can be tracked by analytics.
The Product Coalition
JUNE 22, 2020
Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely. Establish a regular schedule for reviewing customer feedback To make use of feedback, it needs to be reviewed frequently.
Userpilot
AUGUST 20, 2022
Refer your product to their network. Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness. Customer loyalty is more about staying with your brand without peeking at your competitors and being habituated to providing positive feedback or referring you to their network.
Userpilot
AUGUST 26, 2022
Collect quantitative and qualitative data to cross-reference responses from both and see if their answers align with each other. This supplies your SaaS with fresh data you can refer to when iterating your product. The feedback loop refers to the process of acting upon the feedback received from customers.
Indicative
OCTOBER 23, 2020
A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. .
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