Userpilot

NOVEMBER 16, 2022

12 effective ways to grow your business using marketing automation strategies. Automatically create onboarding videos with AI video production tools , like Synthesia. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Because of this, marketing strategies differ.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

NOVEMBER 20, 2022

Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help. 10 real-time customer engagement examples and strategies for SaaS. Offer self-service options.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? Personalization strategies help improve customer value and boost loyal customers. Personalization strategies help improve customer value and boost loyal customers. They’re also more cost-effective than customer acquisition strategies.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing. Loom videos. What is product experience?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for successful secondary onboarding: Monitor product usage to understand how users engage with different parts of your product and where they need more guidance. You can use modals for this. Feature tagging in Userpilot.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.)

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

OCTOBER 16, 2022

Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. All in one dashboard. Company: B2B SaaS with 11-50 employees Has found product-market fit In the growth stage, looking to scale self-service support.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Roy Madden

APRIL 5, 2016

The Trend: Live Video Streaming. In our increasingly digital and visual world, businesses across industries are fighting attention amidst the noise. Video as a medium has become one of the most effective ways to stand out and connect with an audience. Video quickly conveys meaning and emotion. What Is Blab?

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. When does it make sense to craft a story about your analysis with a Notebook, and when should you just add charts to a dashboard? Good question.

Data Visualization 95

Data Visualization Embedded Analytics User Testing Customer Feedback 95

Userpilot

NOVEMBER 28, 2022

6 strategies to improve your churn rate and retain more of your customer base. Customer churn occurs when customers cancel their subscription to a product or service. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Let’s get started.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Userpilot

DECEMBER 3, 2022

Improve user experience by triggering contextual in-app flows with images and videos. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. Improve user engagement with images and videos. Also, many customers prefer self-service support.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Here are 11 strategies to delight customers from your customer success team: Make customers feel heard. Implement in-app self-service support to provide help whenever they need it. Drive positive WOM.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Intercom, Inc.

JANUARY 20, 2021

Great help content is essential when it comes to empowering customers to self-serve on issues so they can resolve queries without even needing to contact your support team (win-win). . Think connected strategies that help users get the most from your product, not isolated how-tos. Of course, customers are busy. Let them scan.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The video-on-demand platform, since its inception in 2004, has catered to many in the creative market. The team handles the entire technical aspects so that you can focus on your expertise: original, high-quality video creation.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. Testimonials and videos improve conversion rates. Embed videos. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. If so, you’re in the right place! Let’s get to it!

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Userpilot

OCTOBER 8, 2021

The emergence of the product-led growth strategy. social media posts, Youtube videos or podcasts. To be clear: both of these user acquisition strategies still work in 2021. For more such strategies that will supercharge your SaaS growth , you might consider hiring a product marketer. Source: Kommunicate.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Userpilot

OCTOBER 15, 2020

But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. But why spend all this time and effort building your product, and adding new amazing features – if you don’t have any consistent strategy how you’ll get your users to adopt them? The Goals of Product Adoption Strategy.

Onboarding KPIs 74

Onboarding KPIs Strategy Customer Experience User Testing 74

Mind the Product

SEPTEMBER 14, 2017

Instead of a list of tickets, the stuff you want to include in your release notes should include screencast videos and links to tutorials, blog posts, and FAQs and all the other things that make content great. Creating a tutorial video of a new feature is really not as hard as it sounds. Track Engagement via Analytics.

Data Visualization 122

Data Visualization Embedded Analytics Marketing Customer Experience 122

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. Focus your questions on competitor pricing, marketing strategies, analysis of their products and services, etc.,

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. By helping them grow, your business grows as well.

Feedback Software 68

Feedback Software Analytic Tools Product Research Data Visualization 68

Usersnap

APRIL 29, 2023

ChatGPT for Product Strategy You can use ChatGPT to help you throughout the various tasks involved in creating your product strategy, like creating the product vision, defining the roadmap, or alignment with the needs of the market & the company’s strategic goals. Give me a list of roadmap ideas aligned with this strategy.”

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Provides real data – A user feedback strategy enables you to regularly collect customer insights on autopilot. Give your user feedback proper direction with the right strategy. Let’s get started!

Feedback Software 79

Feedback Software Customer Feedback User Testing Analytic Tools 79

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 81

Customer Experience User Testing Customer Feedback Onboarding KPIs 81

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 20, 2022

You can quickly implement a lot of these strategies with customer success software. Customer love as a business strategy can lead to a lot of benefits, including: More word of mouth. For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

Userpilot

DECEMBER 6, 2022

A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. A product trial is one aspect of a product-led growth strategy. Check out the State of SaaS Onboarding report for more data into which one is more profitable. Ready to get started?

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. Resource center analytics. This section explores both strategies. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. Resource center analytics Track the performance of resources and modules in your resource center. CSAT surveys.

User Friction 96

User Friction Customer Communications Analytic Tools Feedback Software 96

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Craft a user persona based on quantitative and qualitative research.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Gainsight

JUNE 7, 2022

At CS Unplugged: Enterprise Edition , we were inspired to hear about current best practices for solving CS problems globally and creating winning customer strategies that drive growth. . Add marketing, commerce, data integrations, analytics, and collaboration tools, and the burden becomes heavy. It’s not just data.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. TL;DR Product-led growth is a business strategy that relies on the product as the main driver of growth. Product-led growth is a go-to-market strategy of choice for many SaaS businesses.

Onboarding KPIs 95

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 95

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

Feedback Software 94

Feedback Software Data Visualization Embedded Analytics User Testing 94