Engineering Enterprise Outbound Technical Review 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Intercom, Inc.
MAY 25, 2022
We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?
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Intercom, Inc.
JANUARY 28, 2020
In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. For us, that solution is Intercom. Personalized support at every stage.
Intercom, Inc.
JULY 29, 2021
We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.
Mironov Consulting
DECEMBER 31, 2017
These discussions often get very technical or theoretical: treating roadmapping as a purely intellectual exercise, where our secret ambition is for the world to admire our brilliant algorithms and decision criteria. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue.
Mironov Consulting
FEBRUARY 6, 2020
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. These often come from visible, credible consumer tech companies with household names and high transaction volumes. 1] Generic KPIs? Rarely pays out.
Userpilot
SEPTEMBER 19, 2023
A marketing-qualified lead is a lead that’s more likely to become a customer due to existing interactions or shows of interest on marketing channels. Generally, SQLs are more likely to become paying customers than MQLs due to the higher standard of vetting. Sales qualified leads (SQLs). Product qualified leads (PQLs).
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