Intercom, Inc.

DECEMBER 21, 2021

It’s been another year of substantial change and mounting pressures for many support teams, with ever-rising inbound support queries, more businesses moving online, global supply chain issues , and pandemic-related budget cuts. That doesn’t just apply to our Engineering team, it’s also the way we work on the Content team. My favorite?

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

DECEMBER 15, 2021

If I had to guess, you currently have multiple integrations in your backlog because of limited engineering resources. It’s a common challenge – building out integrations typically takes teams 6-8 weeks of engineering, depending on the complexity of the workflow. Here are a few guidelines you need to consider.

Customer Experience 85

Customer Experience Data Visualization Customer Feedback Webinar 85

Intercom, Inc.

JULY 29, 2021

They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen. We have business development doing inbound and outbound. You have to reverse engineer it for how people we need. Kieron: Interesting.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio

APRIL 6, 2023

In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization. The agency offers performance-driven online marketing solutions that are optimized for search engines.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization. The agency offers performance-driven online marketing solutions that are optimized for search engines.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Business of Software Conference

JANUARY 28, 2019

There’s a few rules or guidelines and I promised not to rant this year, I will just chat to share some thoughts with you and the first of those is that if you have a habit of feeling that your sales are a bit broken or not quite working or functioning, the first and most important rule is to be really aware of sales experts!

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40