Engineering Handbook Technical Advisors Vision 
Gainsight
AUGUST 5, 2022
In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Solutions Consultant or Presales Engineer: The role of a Solutions Consultant or Presales Engineer is a Sales collaborative role. Core CSM competencies.
Mind the Product
JANUARY 10, 2017
Although you don’t have to be the initiator to organise a retrospective, you should certainly make a move to organise one if this has not yet been adopted by your engineering team. We have adopted Slack as the main communication tool for the Zalora engineering team. Write a Handbook. Release Notes. Documentation Powers.
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