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How to make CX less ‘squishy’ and more data-driven

Gainsight

This mindset is as relevant to CX and CS managers as it is to sales reps because CX is a major growth engin e for your business. You may have more revenue in your install base than your bookings target for the year, and a big piece of that revenue consists of expansion dollars. Build up your support function.

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Pragmatic Live Transcripts (Prioritizing Your Product Launch)

Pragmatic Marketing

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. Usually, especially the sales engineering teams.

article thumbnail

Pragmatic Live Transcripts (Prioritizing Your Product Launch)

Pragmatic Marketing

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. Usually, especially the sales engineering teams.