How to make CX less ‘squishy’ and more data-driven
Gainsight
AUGUST 31, 2022
This mindset is as relevant to CX and CS managers as it is to sales reps because CX is a major growth engin e for your business. You may have more revenue in your install base than your bookings target for the year, and a big piece of that revenue consists of expansion dollars. Build up your support function.
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