Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future. SaaS products already have these integrations.

Feedback Software 170

Feedback Software Research Software Reporting Tools User Testing 170

The Product Guy

JANUARY 5, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Lenny Rachitsky

MAY 27, 2025

, we’re excited to share the results of our first-ever large-scale tech worker sentiment survey. It’s hard to imagine a more intense time to be working in technology, so Noam and I wanted to capture a rich picture of tech workers’ sentiment—at this moment, and going forward.

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

The Product Guy

NOVEMBER 26, 2024

Rather than rulers, product managers are navigators—balancing the competing demands of customers, engineers, designers, sales teams, and executives to ensure the right product gets built for the right reasons. The reality of product management is far from the commanding caricature the title suggests.

Weak Development Team 170

Weak Development Team Product Management Product Manager Research Software 170

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. After researching the problem with my team, we came up with a solution.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Guy

FEBRUARY 18, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

The Product Guy

AUGUST 1, 2019

A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. Each major release deadline created a high pressure environment with engineers working overtime in the weeks prior in order to meet delivery dates. THE CHALLENGE.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

Research Software 223

Research Software Systems Review Technical Review Development 223

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. Still, you may be unsure where to begin.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To and one engineer in Iceland.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. AI can help in many parts of making a product, from research to writing product plans and documents.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Product Innovation Educators

SEPTEMBER 2, 2024

Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. In this episode, Chip Chonym explains why market research matters throughout the innovation process, discussing both qualitative and quantitative methods.

User Testing 280

User Testing Product Research Market Research Research Software 280

Product Innovation Educators

SEPTEMBER 9, 2024

Innovation is the economic engine for organizations and a key source of new value. The Business Model Canvas: A Tool for Product Innovation The Business Model Canvas is a valuable tool for product managers involved in innovation. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Let’s explore how and why this matters.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Lenny Rachitsky

JANUARY 14, 2025

Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders.

Product Research 125

Product Research Research Software Data Visualization Reporting Tools 125

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

UX Planet

DECEMBER 6, 2024

CaaS platforms function similarly to e-commerce marketplaces, but for automobiles. Customers are mostly flexible with their car preferences due to the nature of the marketplace. Image Credit: Karena E.I Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Designers have designed themselves out of the equation.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. Our on call went from being spread across more than 30 engineers to just 6 or 7.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Our Process To make our interviews more fruitful, we established specific research objectives.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

The Product Coalition

NOVEMBER 26, 2024

This week I’m studying The Brain Computer Interface Platform Revolution, and paid members can DM me to access my notebook here. The BCI SaaS Gold Rush has begun I’ll be honest, this has been one of the hardest newsletter topics to research and write. billion market value, headed to $5.1 billion by 2030.

Research Software 141

Research Software Marketing Technical Review Software Review 141

The Product Guy

NOVEMBER 29, 2019

This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their pain points. How Products Fail Without Customer Empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Yes, the Computer Science curriculum had several required Hardware Engineering classes. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. product marketing, user research, content design, etc.).

Strategy 113

Strategy Technical Review Product Strategy Product Research 113

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We intuitively know not to only look at one apartment or house or interview at only one company, but in the workplace we’re often tempted to jump to our first solution.

Product Research 339

Product Research User Testing Testing Analytic Tools 339

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Product Innovation Educators

JULY 29, 2024

Building the ODI Framework After the PCjr setback, Ulwick moved from engineering to product planning at IBM. His early research involved a simple but powerful method: asking customers to compare products. Ulwick introduced the opportunity algorithm in a 2002 Harvard Business Review article. It’s been about 93.5%

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284