Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. But I couldn’t raise the money for the startup; this was 2009, right after the recession. Starting sales from scratch.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Spendesk thinks about building its company in three stages: startup, growth, and scale. When you create your own category , it can be tough to gain traction because potential customers simply don’t realize they need you.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Hint: it starts with user feedback. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

JULY 29, 2021

If there’s anything we’ve learned when it comes to working in hypergrowth startups is that you’re not really supposed to have it all figured out on the first try. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it. We have business development doing inbound and outbound.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. “Give away your legos” and other commandments for scaling startups. By the time that I actually left Slack, I was senior manager of enterprise. About four months ago, I came over to Webflow.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Moving upmarket: Court enterprise customers. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

The Product Coalition

JANUARY 25, 2019

Finance and LinkedIn self-reported job titles. This culminated a one year job search after having been laid off by a startup a year earlier. Even with a long history in enterprise product roles, finding the next role was not easy. Take a job at a startup with fewer than 20 employees.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60