Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Insightful decision-making Generative AI excels in extracting insights from data and identifying patterns, anomalies, and trends.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

AUGUST 25, 2020

According to this hiring trends report , the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles. Due to rapidly-evolving technology, customers have high expectations for the products they use.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Add-ons with Zoom.

Analytic Tools 97

Analytic Tools Reporting Tools Data Visualization Software Review 97

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.    The corporate strategy, which the product strategy supports.    Now.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Product Talk

FEBRUARY 7, 2024

As the head of Medscape Professional Network Product Management, she defines and leads the vision and strategy for their healthcare professionals’ suite of products and manages global teams. A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Mironov Consulting

MARCH 9, 2024

  (And we’ll be speaking the language of money , not technical processes.) †† Here’s a scenario: You’re a product manager at an Enterprise software company and get a blizzard of incoming requests and demands and tickets and suggestions and ideas.  hours to install. 

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Userpilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. These tools monitor user journeys and offer other visualization reports to help companies make informed decisions. Engagement reports. Web analytics tools. Advertising snapshot.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Research Software 102

Roy Madden

APRIL 4, 2022

In this article, we’ll show you how to use Leo to: Track your competitors and their strategic moves Stay ahead of consumer trends and insights Scout technical innovation Identify business development opportunities. New articles, reports, or social media posts that match the specified Leo Concepts will appear in the Leo Web Alert feed.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers, backed by data from our 2020 Mobile Engagement Benchmark Report.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. For instance, if you assume your users are predominantly female, confirm this by reviewing past customer records.

Data Visualization 83

Data Visualization User Testing Research Software Product Research 83

The Product Guy

FEBRUARY 13, 2020

It is overwhelming when you get into hyper-growth mode, and it requires process and strategy to continue the success and growth. Challenges due to hypergrowth. Solutions were one-shot Metrics used, little to know customer feedback and validation Embedded in delivery, overhead due to unexpected. More About The Product Mentor.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Roy Madden

APRIL 4, 2022

In this article, we’ll show you how to use Feedly AI to: Track your competitors and their strategic moves Stay ahead of consumer trends and insights Scout technical innovation Identify business development opportunities Start free trial Before we look at those four examples, let’s start with a short overview of how Feedly AI works.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

The Product Coalition

MARCH 18, 2021

A Cision PR Newswire report projects the SaaS market to grow from $158.2 Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Decide on the SaaS model, product strategy, and the pricing strategy Formulate your strategy before undertaking software development.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

TIBCO - Thought Leadership

APRIL 9, 2019

Innovative technology is the solution. But technology is also a challenge, as too many tools are inefficient and too few tools are incomplete. This combination of technologies can serve as the intelligent real-time brain guiding your digital nervous system so you can compete more effectively in today’s digital business world.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. Here's an interesting report predicting the budgets of libraries. Here's an interesting report predicting the budgets of libraries. The technology landscape is changing faster than ever before. To the employee satisfaction.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

eG Innovations

AUGUST 23, 2022

Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. Tracking Azure Advisor Recommendations in eG Enterprise. eG Enterprise supports agentless monitoring of Azure subscriptions. The Azure Advisor score is also reported.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

eG Innovations

DECEMBER 15, 2022

“APM tools and agents are already deployed across the most critical applications inside large enterprises. The eG Enterprise alarm history showed many alerts relating to high CPU usage on the JVMs hosting the affected applications (see Figure 2). The resource increase is not due to a change in traffic. This was easy.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. Here's an interesting report predicting the budgets of libraries. Here's an interesting report predicting the budgets of libraries. The technology landscape is changing faster than ever before. To the employee satisfaction.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Modus Create

APRIL 27, 2020

Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. In our experience, React is the most desired front end JavaScript framework for enterprises. All of our clients reported: Improvements in conversion rates. A new tech stack brings novelty.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Modus Create

JUNE 30, 2021

We had stated that in 2021, transformational CMOs would own product innovation and leverage omnichannel product strategies to not only understand how they fit in the marketplace but transform customer interactions for the better. As a result, boutique consulting firms that specialize in technology are experiencing rapid growth.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. Just in the past few years, she’s helped dozens of companies revamp their pricing strategy—with tremendous results. Of them, 50% said their companies have never run pricing studies, and only 25% reported even A/B testing a pricing change.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Gainsight

FEBRUARY 9, 2022

Inevitably, CEOs and leaders have the following common questions around how a Customer Success Organization should look: What should my Customer Success strategy be? Who should Customer Success report to? Your Customer Success Strategy: Your job right now is to get massively-successful clients who become huge advocates.

Reporting Tools 52

Reporting Tools Customer Experience Data Visualization Technical Review 52

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. Strategies for Closing the Gap of Confusion. Below I’ve outlined three specific strategies you can use to close the gap of confusion at your company.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Since you need the right tools to follow a customer insights strategy.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

eG Innovations

MARCH 31, 2021

Below are just a few highlights from the report which is packed with insights. You can also download the full report here. Download the full Digital Workspaces Report. Additionally, we will be able to see the adoption or the rejection of new technologies over time. How are digital workspaces being deployed by businesses?

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

The Product Coalition

MARCH 3, 2023

In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. This focus enables businesses to make informed decisions about product and marketing strategies, meet customer needs and build loyalties. Focusing on product-led or go-to-market-led growth is no longer enough.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

FEBRUARY 21, 2023

The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features. Heap vs Pendo: Heap Review. Dashboard in Heap.

Data Visualization 97

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