Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. TL;DR A customer engagement strategy combines activities and tactics to drive engagement.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

ProductPlan

MAY 5, 2022

Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

SEPTEMBER 16, 2021

Let's dive deeper into a few gamification strategies that can help you optimize the user experience ! Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification strategies fail when they get in the way of user mobility instead of streamlining it.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Usersnap

JANUARY 8, 2024

Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? A paradigm shift in product development Real-world case studies Netflix: Shaping the future of online entertainment ? Testing & Feedback 5. Zappos: Minimizing risk early ? Planning 2. Development 4.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. What comes next is equally as important.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

OCTOBER 27, 2020

Thanks to technology and the online product community, building something of your own has never been easier. There are tools for building no-code apps, easy website builders, and places to hire freelancers to do the little jobs that are just out of your skillset. They pay for the software, and then they get the software.

Feedback Software 89

Feedback Software Customer Experience Entertainment Advertising 89

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. Setting up communication tools that enable remote work. What is a Digital Transformation?

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

OCTOBER 9, 2019

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design. We have a number of repetitive System 1 tasks that we need to do every week, such as triaging email, updating reports, and facilitating team meetings.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Mironov Consulting

SEPTEMBER 23, 2023

 And any software we build and sell once to the client who paid for it.  I can look at a corporate org chart and immediately see which kind they are.  (Even  (Even though there’s a lot of talk at dyed-in-the-wool services companies about having “products” or “platforms.”)

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. So for this report, we evaluated over 1,000 apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

ProductPlan

FEBRUARY 11, 2020

Purpose and Strategy. By far, the change product managers want most this year was a clearer purpose and company strategy (37% of respondents). From the outside, it’s easy to think most companies know what they’re doing and have solid plans and strategies guiding their execution. Far too often, product strategy remains undefined.

Analytic Tools 59

Analytic Tools Research Software Reporting Tools Feedback Software 59

Bain Public

SEPTEMBER 19, 2020

As a creator of content for global audiences, Watchmojo offers information and entertainment to its viewers in the form of video content which is translated and distributed through unique digital channels and multiple online platforms, subsidiaries and partner companies. This system has helped us reinvent the business."

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Bain Public

DECEMBER 14, 2021

The Product Management Podcast The Product Manager Podcast is a space to share and talk about the latest tips, tricks and tools to build great products and also make the world a better place. Our approach, product, expert advice and coaching helps entangle complex technology, people and roadmap dynamics.

Research Software 52

Research Software Product Management Product Manager Data Visualization 52

Bain Public

MAY 2, 2022

Finally, it wasn’t a monetizable platform for retailers as it wasn’t equipped with the ability to promote merchant discounts or products in front of WatchMojo’s massive audience. The Solution: Multiplayer Trivia! Clients get product strategy, tactics and product management solutions from us, directly in-house!

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

ProductPlan

JULY 13, 2022

In a nutshell, products continually evolve based on learnings, feedback, changing market conditions, and financial fundamentals. The details, timing, and methods take a backseat to increasing customer value, and the team rallies around the product vision and strategy, with the product roadmap taking center stage.

User Testing 59

User Testing Customer Feedback Customer Experience Technical Review 59

Business of Software Conference

JUNE 29, 2020

You can quickly go from strategy to execution and you know exactly what should be done next. what to build, what programs to roll out, how a process should work), our company’s solutions are only as good as we are. A lot of product teams are asked to deliver a fixed roadmap with some dates on it. Transcript.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. They’re also both strategies designed to improve the product value.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. Let’s dive into one example, which is the app store screen.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111