Userpilot

MAY 7, 2024

It’s a common experience. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement. Walkthroughs help to: Improve user onboarding. Demio’s user interface. Reduce time to value.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

MAY 30, 2024

Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Customer support ticket example.

Product Research 104

Product Research Feedback Software Feedback Loop User Testing 104

Userpilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. User persona example.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? This process can involve: Tracking user behavior through feature tagging and custom events.

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? Remember that default models’ training data cuts off in 2021, so they may not have knowledge of current events.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. How to collect customer behavioral data?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

MARCH 18, 2024

It offers a more granular view of user acquisition trends, allowing you to quickly react to sudden changes in user interest. This metric is particularly useful for identifying the immediate effects of marketing campaigns, product updates , or external events on user sign-up rates. Tracking weekly signups with Userpilot.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

JUNE 6, 2024

Here’s the formula to calculate Customer Retention Rate: ((Customers at period end – New customers acquired) / Customers at period start) x 100 For example, starting the quarter with 200 customers, gaining 50 new customers, and ending with 230 customers, your CRR would be: ((230 – 50) / 200) x 100 = 90% User retention rate formula.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Consequently, the ability to lead users to this moment is key to product success. Let’s get right to it!

Analytic Tools 52

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Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. are examples of active feedback. How to gather customer insights and improve user experience? In-app modals.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Imaginary Cloud - Design

SEPTEMBER 17, 2020

It is also a word that is becoming more and more popular in the vocabulary of product and user experience designers. Before we get into why empathy is such an important concept when designing a product, it's vital to make it clear that this is only true when your focus is on what users need, instead of pushing products to the market.

Customer Experience 136

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Userpilot

APRIL 26, 2023

Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Track custom events to measure the completion of important milestones in the customer journey. You can also track in-app behavior with feature tags, goals, and custom events. Get a Userpilot Demo here.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 9, 2023

Userpilot allows advanced customer segmentation and lets you use a variety of onboarding tools to personalize user experience. Segmenting onboarding messages refers to segmenting users based on specific attributes and sending contextual and personalized onboarding messages to each segment. Segment power users.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

JUNE 30, 2023

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data.

Customer Experience 97

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Userpilot

AUGUST 20, 2023

unsatisfied Users), then use response tagging to find recurrent problems, fix them, and close the feedback loop. There are five examples of companies applying proactive support tactics inside their product: Userpilot’s resource center has content in different formats, so users can consume it in a way that fits their learning style.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

SEPTEMBER 14, 2023

feature and event tagging) or surveys. User segmentation is the process of dividing users into groups based on shared characteristics. For example, you might want to segment customers based on their age, location, interests, or spending habits. Examples of behavioral segmentation include: Product usage patterns (i.e.,

Customer Experience 105

Customer Experience Analytic Tools User Testing Feedback Software 105

The Product Coalition

APRIL 28, 2020

When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. The moment we talk about maximising the user experience with a software product, there are 3 words that do the rounds?—?customization, A one-size-fits-all approach does not work.

Customer Experience 79

Customer Experience User Experience Analytic Tools User Testing 79

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Tracks user behavior in-app and helps improve user experience by analyzing user paths.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Trigger the surveys contextually to the right users. Analyze responses to understand customer experience and improve. You can ask it right upon users interacting with a feature for the first time.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Userpilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. These questions allow users to describe something in their own words without any limitations from the survey. Open-ended question examples 1.

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

OCTOBER 31, 2023

Take Shopify for example: Source: Shopify. Take Zoom for example: Source: Zoom. If you want to add some urgency into the mix, then you could structure annual discounts as limited-time offers or only offer them to users who are currently lingering on the free plan. Take Hotjar for example: Source: Hotjar.

Feedback Software 103

Feedback Software User Testing Customer Experience Data Visualization 103

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. Examples of macro goals include increasing product adoption , reducing churn, and product internationalization. Micro goals examples. Macro goals examples.

Product Marketing 98

Product Marketing Feedback Software Marketing User Testing 98

Userpilot

MAY 14, 2023

Collect feedback to improve customer experience Customer experience surveys collect customer feedback to assess the user experience with your product. These surveys offer actionable data for generating positive customer experiences and hence improve customer retention and loyalty.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. That’s because users may not be able to realize the product value on their own. Nevertheless, PLG tactics can massively improve user experience in such products. Here are a few examples!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. And to make it all more tangible, we share examples of Aha moments from well-known products.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

JANUARY 26, 2023

Set event-based triggers to automate the process and send the survey at the most relevant time for the customer. They’re short feedback forms with on-point questions that are triggered contextually based on certain in-app events. While users are in the experience, they can pause and provide feedback if they feel like it.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. Add it to the UI and tell users it’s new.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

APRIL 10, 2023

And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need. Below is an example of an upsell modal created in Userpilot.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MARCH 25, 2024

TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. The report mapped out all user actions leading up to a conversion goal. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

MARCH 23, 2021

Ideally your walkthrough is an interactive one so that the user is engaged and feels like they are an active part of the process. We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. New users always experience some kind of learning curve at the start of their product journey.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Userpilot

APRIL 29, 2024

Instead of offering generic help documentation or instructions, contextual sensitive help delivers information tailored to the specific task or feature the user is interacting with at that moment. In-app support plays a crucial role in enhancing the user experience and ensuring that users can effectively use your product.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? Here’s an example to illustrate the difference. By understanding what brings value to specific user types and personalizing in-app experiences , you can improve satisfaction, reduce time to value, and increase retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 7, 2024

Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. To create funnel reports in Userpilot , you first need to define the conversion events. Userpilot allows you to create a custom event funnel. Conversion event selection.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

MARCH 12, 2024

TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Define the event starting or finishing the path. In Conversion criteria, choose between Unique users and Unique companies. Userpilot Paths: First/Final event selection.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105