Userpilot

APRIL 30, 2025

Headspace is one of my favorite examples to refer to because they ace their ASO game. For example, if you have a photo editing app, you can optimize it for related keywords like picture editing or photo filters. Example of LightRights Apple search ad. Nike is the best example here. They come from listening.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Alchemer Mobile

NOVEMBER 6, 2024

Product Teams Use Customer Feedback to Drive Your Product Roadmap: Customer experience (CX) teams aren’t the only ones feeling the pressure to do more with less; product teams also face the challenge of delivering high-quality products and experiences with limited development resources. Continue Reading Want to continue reading?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Userpilot

MARCH 5, 2025

Example of a Userpilot dashboard showing free trial to paid user conversion rate. An example of Pendos dashboard. Pulse: Includes everything in Core plus NPS tracking and product discovery tools to optimize your roadmap. An example of Mixpanels dashboard. An example of Google Analytics dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

MAY 14, 2025

” Matt LeMay Most teams dont suffer from a lack of ideas; they suffer from chasing work that looks good on a roadmap but fails to drive results. And dont stop after one round continuous feedback loops are key to sustainable success. Thats what product development feels like in most organizations.”

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

MAY 30, 2025

For example, a customer acquisition cost (CAC) of $12 per install may seem impressive at a glance. For example, Headspace users don’t want meditation features; they want to feel calmer. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JULY 14, 2025

You can combine all of those elements to create different flows, for example, in-app user onboarding. Example of in-app UI elements used for onboarding and feature guidance in Userpilot. Explore more real-world examples in this guide on in-app resource centers. Resource center example in Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Gainsight

OCTOBER 22, 2024

For example, by integrating our academy with Gainsight PX, we can deliver personalized in-product engagements that guide customers to our academy for personalized courses. Learning Based on Product Usage: We can now deliver more personalized learning experiences based on how customers are using Gainsight products. The result?

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Product Research 52

Gainsight

OCTOBER 22, 2024

For example, by integrating our academy with Gainsight PX, we can deliver personalized in-product engagements that guide customers to our academy for personalized courses. Learning Based on Product Usage: We can now deliver more personalized learning experiences based on how customers are using Gainsight products. The result?

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Product Research 52

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 195

Roadmap Development Feedback Software User Testing 195

The Product Guy

JUNE 20, 2019

Without much formal authority, you will need to get teams to rally behind your vision and you can do this through leading by influence and example, through motivating, guiding and keeping teams focused. Defining a discovery process will help immensely with the validation and feedback loop!

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops? So, why even bother building customer feedback loops into your product?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. to find the right time to ask for feedback. . Feedback Should Drive Your Product Roadmap. BUILD A TWO-WAY FEEDBACK LOOP.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Johanna Rothman

JULY 22, 2021

That leads to large and unchangeable roadmaps and a lot of emphasis on predictability. This means you can create a product roadmap and a backlog. If you can't write that down, you can't build a roadmap or a backlog. I wait to start roadmaps once I have the project portfolio. Roadmaps are tactics, not strategies.

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

The Product Coalition

AUGUST 3, 2023

Meanwhile, a robust product strategy lays the roadmap to achieve that vision. Here’s an example template for crafting an effective vision statement: “To [solve a problem] for [target users] by providing [unique value proposition] , leading to [positive impact or transformation] within [timeframe].”

Vision 148

Vision Product Research User Testing Roadmap 148

The Product Coalition

NOVEMBER 14, 2023

roadmaps?” Executing a product roadmap requires more. Changes that you must reflect in the roadmap. Again, remember that the framework above is but one example. Why is product lifecycle management important to product roadmaps? To illustrate the point, let’s look at two examples of where PLM and roadmaps intersect.

Feedback Software 147

Feedback Software Roadmap Product Research User Testing 147

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. If your targeting criteria is age-specific, for example, market on those networks most popular with your ideal age bracket. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Show them your feedback loops and your cycle time.

Product Research 145

Product Research Feedback Loop Workshop User Testing 145

Userpilot

SEPTEMBER 10, 2024

Roadmap : Build a product roadmap that guides the team and aligns with company objectives and customer needs. Continuous feedback loop : Regularly collect user feedback to enhance the product experience, and communicate it effectively. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Alchemer Mobile

JULY 13, 2021

For example, when you release a new feature, the product team may decide to increase awareness through a broadly-targeted in-app Note. Retention analysis to validate your product roadmap, gauge how long it takes customers to find value, and set benchmarks for long-term retention goals. Gather and act on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. Trial and error: adding sales input to the product roadmap. Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

AUGUST 19, 2024

Prioritize Roadmap Items Based on Internal Opinions: Do your best to ensure that prioritization is driven by customer needs rather than internal politics or preferences. Regularly reassess the product roadmap and ensure alignment with evolving customer needs. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. Here's an example. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels. That's the point of the image with this post.

Product Research 126

Product Research Feedback Loop Strategy User Testing 126

Product Talk

APRIL 11, 2018

For example, if an experiment fails, the team learns something new. While a traditional product roadmap (the kind with features and dates) depicts the route a product team will take to some uncertain outcome, an opportunity solution tree depicts all the routes a team might take to reach a known outcome. Tweet This.

Product Research 246

Product Research Customer Experience Software Review Feedback Software 246

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. For example, young Hispanic adult women who live in California have very different interests, behaviors, and buying habits than white elderly men who live in Maine. The more consumers you hear from, the more holistic your feedback will be. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. We meet for 30 minutes, open up a shared Google Doc and categorize the customer feedback we’ve received during the past two weeks. We narrow down the feedback to 3-5 items and attach concrete examples to each one. Running the meeting.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Buffer informs the product development process with a public roadmap.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth. Communicate pricing changes.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Feedback Should Drive Your Product Roadmap. Not only do customers expect it, it’s also a strategic investment.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Let customer feedback guide the direction of your product roadmap!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130