Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. UX analytics tools worth considering. For product designers, it highlights usability issues , thereby informing design iterations and ensuring more customer-centered solutions.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. In this round-up, I cover 21 of the best product feedback software solutions. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004. What does that mean?

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

APRIL 7, 2025

1] Below are four examples of how this can be achieved. Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2]

Product Strategy 196

Product Strategy User Testing Data Visualization Strategy 196

Userpilot

MARCH 9, 2025

The solution seems obvious: improve your customer research process. This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond. What is customer research in SaaS?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. For instance, here is how you can personalize an onboarding checklist based on your customers’ JTBDs: ‹ › Onboarding personalization example. …and tailored in-app tutorials to introduce core features.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

NOVEMBER 27, 2024

Session recordings are digital recordings of user interactions with a website or app. They reveal patterns in user attention, for example, where they click or how far they scroll. However, session replay analytics tools don’t record users’ screens. To support session recordings, the analytics tool needs the autocapture feature.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. You need clear goals, the right events, and analytics tools that fit your app’s journey. Not so much.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 17, 2025

With 85% of adults keeping their smartphones within arm’s reach at all times, mobile surveys have become the most direct route to gathering authentic user feedback. With several users preferring mobile apps for their convenience, these surveys can reach a larger number of users than other survey types. What is a mobile survey?

User Testing 99

User Testing Customer Feedback Customer Experience Feedback Software 99

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Let’s use “sending out a meeting summary” as an example action item from a meeting. “Fairness” isn’t coming.

Product Research 112

Product Research Reporting Tools Product Management Product Manager 112

Userpilot

JULY 22, 2025

Based on user behavior and in-app actions. With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. For example, to increase user activation, you can create a welcome modal for new signups and use tooltips to guide them through initial setup steps.

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

OCTOBER 19, 2024

What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

UX Planet

JULY 8, 2025

The Head of Engineering focused on feasibility, the VP of Products on market fit, and the Head of Design on system consistency. Every time I present my work, and the room would erupt into a never ending conversation, with each stakeholder pulling the solution in their direction. This was feedback I received from one of my CEOs.

Presentation 94

Presentation Feedback Software User Testing Customer Feedback 94

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Your current tools and strategies determine the next best step for improving your lifecycle messaging. Your current tools and strategies determine the next best step for improving your lifecycle messaging.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

MAY 28, 2025

You finally launched your mobile app. While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. 80% of users abandon apps within the first three days.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Usersnap

DECEMBER 20, 2024

Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

UX Planet

JULY 17, 2025

What the latest generation of AI tools means for the product design process; what these tools bring to the table, where they fall short and how to leverage them to up-level our craft. According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by 2025 , up from less than 25% in 2020.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

People-First Product Leadership

OCTOBER 22, 2024

Rapid technological changes and shift to hybrid work: The transition to remote / hybrid work, then back to the office, has mixed up communication, collaboration, and work-life balance. Picture “He-Who-Must-Not-Be-Named” at the top of the org declaring “Expelliarmus ” - disarming all other viewpoints. No worries.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

UX Planet

JANUARY 12, 2025

Features like filtering, sorting, and column resizing transform static tables into dynamic tools, enabling users to personalize the data view according to their preferences. Pro Tip: Incorporate visual feedback, like confirmation dialogs and progress indicators, to reassure users about their actions.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

JUNE 30, 2025

I’ll show you the 12 best onboarding email examples I’ve seen, highlight best practices and email strategies you can implement with Userpilot to nudge users into the right actions at the right time. On day 3 or 4 of registration, send a friendly check-in email encouraging users to explore the platform. Loom email onboarding template.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. Isn’t everything moving in-app these days?” Is it in their inbox, or are they spending most of their time inside your app? Dive into your historical data like email open rates, click-through rates, in-app engagement metrics , etc.

Onboarding KPIs 52

Onboarding KPIs Research Software Feedback Software User Testing 52

Userpilot

JULY 24, 2025

Based on user behavior in our app Based on firmographics (company size, industry) We send the same email to everyone How deeply do you personalize your retention emails? Going beyond a first name can dramatically improve the impact of your communication. See a Live Demo Most SaaS companies put serious muscle into customer acquisition.

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

Userpilot

JULY 17, 2025

In the sections below, I’ll be sharing my favorite PLG campaign types and breaking down examples from well-known product-led SaaS companies to give you some inspiration. Onboarding email sequence example: Zapier The first email opens with a promise, “Learn Zapier in 14 days,” that sparks hope in users. and move on.

Customer Experience 66

Customer Experience User Testing Customer Feedback Data Visualization 66

Messages that Matter

AUGUST 26, 2024

It is the key to getting partners to embrace and amplify your B2B software product messaging. By naming two or three channel partners to the team you take the first step in a process that will involve partners in steps along the way to a final message that they had a say in its creation. Why did you decide to consider us?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

JULY 10, 2025

We use their first name. They are highly contextual to in-app actions. Behavioral emails are personalized messages sent to users based on their activity on a company’s website, app, or third-party platforms like social media. These emails don’t require any knowledge of users’ in-app behavior.

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

Userpilot

JUNE 11, 2025

Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. The fact that most Medtech solutions require specialized knowledge and training to operate. For example, you could: Equip ICU teams with step-by-step walkthroughs so nurses can confidently use life-support dashboards in under ten minutes.

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

The Product Coalition

OCTOBER 16, 2024

The SpaceX Raptor engines are a great example. We had debated the options — building a new app in parallel, refactoring it piece by piece, abstracting all the features into a configuration layer, and many more. I’ve also found it helps to show the positive impact on other teams — customer implementation, for example. Their hope?

Roadmap 143

Roadmap Onboarding KPIs User Testing Customer Experience 143

Userpilot

JUNE 30, 2025

For example, a SaaS business could send a welcome email upon free trial sign-up, a nudge email for activation, a trial expiration reminder with an upgrade discount code, etc. While that is great for traditional marketing, I believe those stages do little to capture the unique structure of SaaS product-led marketing campaigns.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 29, 2025

Many product people fall into a common trap when tracking user behavior by focusing too much on numbers or relying only on user feedback. What can you track with quantitative data In SaaS, quantitative data helps analyze user behavior in three key areas: User patterns: Capture clicks, page visits, and form submissions with auto-capture.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

UX Planet

JUNE 30, 2025

Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.”

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

UX Planet

OCTOBER 22, 2024

One of the questions a Designer invariably hears during an interview process, particularly when showcasing a case study, pertains to the duration of the solutioning endeavor they have just showcased. The first substantial software project I was involved in, was a multi-year endeavor that was already in motion when I joined the team.

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52