Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Roman Pichler

OCTOBER 6, 2020

What is Product Discovery? Product discovery describes the activities required to determine if and why a product should be developed and offered. This increases the chances of creating a product that users actually want and need and achieving product success. What makes the product stand out?

Product Research 265

Product Research Technical Review Feedback Software Research Software 265

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Review generation user flow.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 134

Feedback Software Reporting Tools Software Developers Software Development 134

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Product Talk

APRIL 11, 2018

I get asked all the time, “How much time should we spend in discovery ?”. First, it assumes you do discovery first and then delivery second, which is not true. You need to do enough discovery to mitigate unacceptable risk. Now as a discovery coach , I would ask, “How could you have learned about feature B earlier in the process?”

Product Research 176

Product Research Customer Experience Software Review Feedback Software 176

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Identify product enhancement opportunities. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Implement product improvements based on user feedback.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. You will also learn best practices to ensure high response rates while collecting accurate feedback. These surveys are usually short and super-focused.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

StubHub

NOVEMBER 2, 2020

During my years as developer, I have faced several troubles in production due to bugs. For me, this is a huge problem because I love to sleep, and I cannot sleep well if I have doubts about the quality of my code. My first step in the testing world was doing tests after the code. and calculator.test.js.

Software Review 40

Software Review Technical Review Data Visualization Product Research 40

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Successful companies leverage market research to drive innovation and revenue growth.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. What is a jobs-to-be-done survey?

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

APRIL 24, 2024

Think about it – would you ever buy a car without taking it out for a test drive first? Similarly, you can't expect potential customers to come on board without a well-designed software demo first. First, you need to know the steps to run product demos successfully. Of course not!

Demo 95

Demo Research Software Feedback Software Product Research 95

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth? A/B test your targeted email campaign : Continuously test different elements of your emails to optimize campaign performance.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Split

AUGUST 2, 2023

The best developers pride themselves on delivering quality code without cutting corners. Feature flags enable their trunk-based development practices, where smaller iterations of code can be written and reviewed independently. This cuts down on review times, making it quicker and easier for them to ship code.

Software Review 98

Software Review Data Visualization Download Demo 98

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. What is Pendo Free?

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Pendo allows you to segment your users so that you can personalize their onboarding, for example by their JTBDs. Using Pendo for onboarding should start as soon as your users sign up for your product.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Scores between 0 and 6 are detractors—people least likely to recommend your product.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. TL;DR Customer loyalty is a measure of how committed customers are to your product or service. For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. Then, you should set the timing and frequency of sending NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. This spans planning, development, testing, approval, deployment, release, and post-implementation support.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 9, 2023

Follow-up questions serve as a valuable hack for collecting additional feedback from your in-app surveys. But there’s a right time and place to ask survey respondents for more of their time. To dig deeper into user satisfaction surveys and learn why users rate your product with high or low scores.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? How did they successfully communicate value?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

AUGUST 20, 2023

Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. Collect feedback with microsurveys to find out what parts of their journey are causing more trouble and fix them. What is proactive customer service?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

JANUARY 9, 2024

Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Review and analyze to identify improvement opportunities. A UX audit is a health check of your website or product's user interface, meant to highlight any usability issues.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

NOVEMBER 21, 2022

The elusive search for the ideal beta tester is something many product managers will be familiar with. In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. When should you use beta testing?

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is how you ensure that your content is relatable and well-perceived by your audience. What content should you test? Then, choose a testing method and your test participants.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

JUNE 6, 2024

Wondering how to analyze open-ended survey questions and extract the actionable insights contained in them? Collecting user feedback is pointless if you have no idea how to analyze it. This article explores the dos and don’ts of qualitative feedback analysis. First, you’ll need a tool to collect the survey.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Research Software 59

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing 122

User Testing Feedback Software Research Software Product Research 122