Intercom, Inc.
NOVEMBER 2, 2021
After this exercise I often discover the best next step is not giving “constructive feedback” to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future. You can always save your feedback for another time, and a more private or less stressful setting.
Intercom, Inc.
NOVEMBER 24, 2021
The second challenge is implementing a feedback loop. These broad information-gathering exercises are typically an inefficient, cumbersome, and unnecessary step. The final stage of an effective, quick decision-making process is developing a constructive, actionable feedback loop. Stage 6: Review the decision.
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Intercom, Inc.
JULY 17, 2019
Many support teams use a card sorting exercise to guide this process. Create a feedback loop with your support team. “Keeping your ears close to your customers is one of the most impactful ways you can keep your help center fresh” How do you get feedback from thousands of eyes instead of dozens? .
Melissa Perri
JULY 23, 2024
Below is a brief overview of the framework that I use and a few signs of where you should start if you want to run this exercise yourself. Insufficient Customer Feedback Loops : Lack of regular and structured mechanisms to gather and incorporate customer feedback into product development. Did it help?
Mind the Product
AUGUST 9, 2019
No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. Practise this exercise during crucial conversations in one-on-ones, with management, and during staff meetings. The art of getting better at product management focuses on banishing unordered lists.
Product Innovation Educators
JANUARY 3, 2022
Using the focus matrix is a collaborative team exercise. Identify the right place to bring those components together to create a prototype you can put in front of customers to get the feedback loop going. Next, look at user stories and physical attributes of the product. Identify the areas of focus and where to remove risk.
Mind the Product
APRIL 29, 2019
Consider this exercise: go to every department in your company and have them explain the main audience they serve in their role and what that audience values about the company. Create a Feedback Loop. So how can you bring this back to your company? It might also highlight areas for user research.
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