UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. How did the digital world reshape our self-care routines and habits since the pandemic and what are the responsibilities of UX professionals in this?

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. In monadic tests, participants provide in-depth feedback on one concept only.

User Testing 97

User Testing Product Research Feedback Software Analytic Tools 97

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 89

Feedback Software User Testing Customer Experience User Friction 89

Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Proven strategies to grow retention in SaaS: Refine the onboarding experience. Learn to leverage feedback. Make your job easier with the right tools.

Feedback Software 94

Feedback Software Data Visualization Customer Communications Customer Experience 94

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. From the UX redesign process to churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

UX Planet

FEBRUARY 25, 2024

UX DESIGN & UI DESIGN ONLINE COURSES A compass for self-taught designers My favorite UX and UI design courses — A compass for self-taught designers I help you choose So you want to become a designer, or improve your design skills? 10h Video + UX Training.

UX 87

UX User Testing Customer Experience Banking 87

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Action-packed, right?

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Analytic Tools Onboarding KPIs Feedback Software Framework 95

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. UX User personas are like detailed maps that guide the development of a product to meet specific user needs. The challenge? Understanding the diverse needs of your potential users.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. To start, let’s ask: what is a tool?

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Reporting Tools Research Software Feedback Software Weak Development Team 223

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. That means your product drives such powerful feelings of loyalty, your users will spread positive ‘word of mouth’ feedback throughout their networks (and ultimately boost adoption rates). What is user adoption? Adoption is a complex process.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

UX Planet

DECEMBER 19, 2023

I’ve also witnessed the sunsetting of a few solutions and how those situations came about. In this case Design and myself in particular, had a role to play, firstly by being aware of the analytics and product usage which shed light on that particular platform footprint. I’ll share a few examples on this particular topic.

Feedback Software 81

Feedback Software Analytic Tools User Testing Research Software 81

Userpilot

OCTOBER 22, 2021

Even for the most experienced onboarding teams, creating a software user guide is not for the faint of heart. You’ll need to explain exactly how your software works in simple, accessible language… and then get users to actually take the time to read it! And the SaaS world is no exception to this rule. Less churn.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. User trials need an onboarding phase: you can’t just dump new users into your app without a structure. Types of product trials in SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

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UX Planet

FEBRUARY 29, 2024

As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis. The feedback loop becomes more robust when individuals with different roles contribute, offering insights that span beyond the traditional design realm.

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Product Research Startups Feedback Software User Testing 61

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. ” Traditional digital platforms and AI have merged to further enhance the learning and teaching experience – but let’s explore this in more detail. UX research in education.

Education 74

Education Research Software Feedback Software User Testing 74

UX Studio

FEBRUARY 4, 2019

Probably, that is the question that brought about self-tracking apps. But how to make a successful self-tracking app with good UX? UX best practices in self-tracking apps. Data visualization principles in self- tracking apps. Data visualization principles in self- tracking apps. source: cara-app.com).

Analytic Tools 71

Analytic Tools Data Visualization Research Software Feedback Software 71

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. The CX teams gather a lot of feedback. We do have UX research meanwhile as well.

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Product Research User Testing Data Visualization Research Software 212

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Feedback Software 96

Usersnap

JULY 16, 2021

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Online exercises often focus on software. Heaps of platforms facilitate remote studies, such as screen recorders and feature rating tools. ” digital economy. Field Test Study.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. Remember to continuously collect, synthesize and importantly act on user feedback. Want to collect user feedback to build products that delight?

User Testing 106

User Testing Feedback Software Research Software Customer Experience 106

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions.

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Reporting Tools User Testing Customer Experience Product Research 339

UX Planet

JANUARY 9, 2024

Myth #2: Creativity is a solo act History has done a bad job when it comes to crediting breakthrough inventions and striking creative works to a single individual, greatly neglecting any support systems or collaboration that influenced these great minds. Focus on feedback that challenges rather than reinforces our perspectives.

Research Software 80

Research Software Feedback Software Product Research User Testing 80

Userpilot

MAY 25, 2023

An example of nonresponse bias is an in-app survey visible only for a short time so that only highly active users can access it, resulting in a biased dataset. Translating the surveys, optimizing them for mobile users, and making them compatible with assistive technologies enhances their inclusiveness and accessibility.

Feedback Software 95

Feedback Software Analytic Tools User Testing Product Research 95

UX Studio

JANUARY 10, 2019

Product teams need to learn how to exclude their biases and leverage quantitative and qualitative data in order to provide the best possible solution and choose the most reasonable direction for their product roadmap. Attending UX Research Training enables your product team to. How to measure the impact of UX design changes?

Product Research 83

Product Research Research Software UX Feedback Software 83

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. Test your assumptions about user needs with beta and usability testing and collect user feedback to understand their pain points better.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. We’ve put together a quick guide for you, including best practices, desired outcomes, and examples of questions you must ask your users in-app to help various teams. Benefits of In-App Survey Questions. Table of Contents.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Usersnap

APRIL 12, 2019

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Online exercises often focus on software. Heaps of platforms facilitate remote studies, such as screen recorders and feature rating tools. Say Goodbye to your Website Feedback Tool.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

JANUARY 9, 2024

That’s the power of online questionnaires, a tool embraced by businesses all across the globe to collect valuable insights and drive decision-making. This survey aims to understand the user’s experiences, opinions, and judgments regarding the accessibility features of various LMS platforms. How do you filter effectively?

Product Research 80

Product Research Research Software User Testing Feedback Software 80

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a popular method for UX research. What is usability testing?

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Using product tour software is a better decision. The best product tour software on the market is Userpilot.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Software Review 94

Product Innovation Educators

OCTOBER 30, 2023

I go out into the field with customers and see what solutions they’re using today and what problems they’re facing. It was a technological marvel. We sold it in the market place and started getting feedback. The use case is complementary to UI and UX activities. So you need to observe people.

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Analytic Tools 93

Analytic Tools Feedback Software Marketing Product Marketing 93

Userpilot

NOVEMBER 19, 2022

To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. Userpilot can help product service managers collect user feedback, analyze user behavior data and improve communication via in-app messaging. Product service managers use surveys to collect user feedback.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. At UX Studio , we mostly work in pairs: a designer and a researcher. The scope & the team.

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